Finance Officer
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | £14.00 i £18.12 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Pay Rates: PAYE: £14.00 per hour Umbrella/Ltd: £18.12 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Mawrth 2026 |
| Lleoliad: | Lincoln, Lincolnshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | OR24875 |
Crynodeb
Neway International are seeking Finance Technicians to join our client Lincolnshire County Council.
Location: 36 Orchard Street, Lincoln, LN1 1XX
Hours: 37 per week
Start Date: 23 March 2026
Duration: 12 Weeks (likely to be extended)
Work Pattern: 2 days remote / 3 days in the office
About the Client
Lincolnshire County Council’s Financial Services team provides high‑quality financial support across the organisation, ensuring accurate processing, strong customer service and effective financial governance. The Finance Technician role supports frontline enquiry handling and contributes to the smooth running of financial operations.
The Role
The Finance Technician will act as the first point of contact for customers, service users and internal colleagues. You will handle incoming calls, capture accurate information, log and categorise queries, and ensure enquiries are directed appropriately. This role is essential in maintaining excellent customer experience and ensuring financial queries are processed efficiently and accurately.
Key Responsibilities
Answer incoming calls in a polite, professional and timely manner.
Listen actively to understand the nature of each enquiry.
Accurately capture customer details, query type and relevant background information.
Log and categorise queries using agreed systems, templates and processes.
Provide clear guidance and signpost customers to online forms, self‑service options or the correct team.
Ensure all recorded information is complete, accurate and compliant with data protection standards.
Escalate urgent or complex queries promptly to the appropriate team.
Follow standard operating procedures and contribute to continuous improvement.
Maintain a calm, supportive and professional manner during challenging calls.
Work collaboratively with colleagues to ensure smooth and efficient enquiry handling.
Candidate Requirements
Strong communication and customer service skills.
Ability to capture and record accurate information.
Confident handling telephone‑based enquiries.
Good organisational skills and attention to detail.
Ability to follow processes and work within defined procedures.
Strong IT skills and ability to use multiple systems.
Calm, professional approach when dealing with challenging situations.
Experience in customer service, administration or call‑handling desirable.
Location: 36 Orchard Street, Lincoln, LN1 1XX
Hours: 37 per week
Start Date: 23 March 2026
Duration: 12 Weeks (likely to be extended)
Work Pattern: 2 days remote / 3 days in the office
About the Client
Lincolnshire County Council’s Financial Services team provides high‑quality financial support across the organisation, ensuring accurate processing, strong customer service and effective financial governance. The Finance Technician role supports frontline enquiry handling and contributes to the smooth running of financial operations.
The Role
The Finance Technician will act as the first point of contact for customers, service users and internal colleagues. You will handle incoming calls, capture accurate information, log and categorise queries, and ensure enquiries are directed appropriately. This role is essential in maintaining excellent customer experience and ensuring financial queries are processed efficiently and accurately.
Key Responsibilities
Answer incoming calls in a polite, professional and timely manner.
Listen actively to understand the nature of each enquiry.
Accurately capture customer details, query type and relevant background information.
Log and categorise queries using agreed systems, templates and processes.
Provide clear guidance and signpost customers to online forms, self‑service options or the correct team.
Ensure all recorded information is complete, accurate and compliant with data protection standards.
Escalate urgent or complex queries promptly to the appropriate team.
Follow standard operating procedures and contribute to continuous improvement.
Maintain a calm, supportive and professional manner during challenging calls.
Work collaboratively with colleagues to ensure smooth and efficient enquiry handling.
Candidate Requirements
Strong communication and customer service skills.
Ability to capture and record accurate information.
Confident handling telephone‑based enquiries.
Good organisational skills and attention to detail.
Ability to follow processes and work within defined procedures.
Strong IT skills and ability to use multiple systems.
Calm, professional approach when dealing with challenging situations.
Experience in customer service, administration or call‑handling desirable.