Receptionist
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | £30,024 i £31,537 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Mawrth 2026 |
| Lleoliad: | Chesterfield, Derbyshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | East Midlands Combined County Authority |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | EMCCA-012 |
Crynodeb
Job Title: Receptionist
Directorate: Resources
Reports to: Business Operations and Customer Services Manager
Location: Chesterfield, East Midlands
Salary: Grade D12 - £30,024-£31,537
Contract: Permanent
Receptionist
Be the welcoming face of our organisation and help deliver excellent customer service for our region.
We are looking for a professional and proactive Receptionist to join our team and provide a high-quality front-of-house and contact centre service. As the first point of contact for residents, elected members, partners and visitors, you will play a vital role in creating a positive experience and ensuring enquiries are handled efficiently and professionally.
This is an exciting opportunity for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.
About the Role
As Receptionist, you will deliver a welcoming and professional front-of-house service while supporting a wide range of enquiries across face-to-face, telephone, email and digital channels.
You will triage enquiries, provide accurate information, and ensure customers are directed to the appropriate services. The role also supports building operations, visitor management, meeting room coordination and administrative processes.
You will work closely with colleagues across facilities, IT, security and operational teams to ensure the smooth day-to-day running of the reception and customer contact function.
Key Responsibilities
• Act as the first point of contact for visitors, residents, partners and staff, delivering a professional and welcoming reception service.
• Handle high volumes of enquiries in person, by phone and via email, ensuring timely and accurate responses.
• Maintain visitor management and building security processes including issuing passes and ensuring sign-in procedures are followed.
• Manage meeting room bookings, shared calendars and front-of-house schedules, preparing rooms with required equipment and materials.
• Process incoming and outgoing mail, deliveries and courier items.
• Provide high-quality customer service and manage challenging situations with professionalism, empathy and tact.
• Maintain data protection and confidentiality standards in line with GDPR and organisational policies.
• Keep the reception area organised, welcoming and professional.
• Work collaboratively with facilities, IT and service teams to resolve issues quickly.
• Support health and safety procedures including fire safety and first aid processes.
• Assist with events, workshops and public engagement activities when required.
• Identify opportunities to improve reception processes and customer experience.
• Occasionally support building opening/closing procedures and alarm systems.
• Maintain accurate records and collect data to support service monitoring and improvement.
About You
We are looking for someone who is organised, approachable and committed to excellent service delivery.
You will have:
• Experience working in a reception, office or customer service environment.
• Excellent communication skills with the ability to explain information clearly to a wide range of people.
• Experience handling high volumes of enquiries across multiple channels.
• Strong organisational skills and attention to detail.
• The ability to prioritise tasks and manage competing demands in a busy environment.
• Confidence using Microsoft Office (Outlook, Word, Excel) and booking or administrative systems.
• The ability to work independently while contributing effectively as part of a small team.
• A commitment to maintaining confidentiality and following data protection requirements.
Qualifications
• Customer Service Level 3 or Business Administration Level 3 (or equivalent).
• Minimum of 4 GCSEs (or equivalent) at Grade C/4 or above, including Maths and English.
Our Values
We are a values-driven organisation committed to making a positive difference across our region. Our work is guided by four core values:
Lifting our region – championing opportunities that benefit our communities.
Working together – building strong relationships and partnerships.
Making an impact – turning ideas into actions that improve outcomes.
Being human – valuing diverse perspectives and connecting with people authentically.
Our Mission and Vision
Our Mission
To deliver long-term impact for the people, businesses and places of the East Midlands.
Our Vision
To create a region that is more prosperous, sustainable and fair, where people and businesses can seize new opportunities.
Closing Date: 23rd March 2026
Projected Interview Date: 31st March 2026
Directorate: Resources
Reports to: Business Operations and Customer Services Manager
Location: Chesterfield, East Midlands
Salary: Grade D12 - £30,024-£31,537
Contract: Permanent
Receptionist
Be the welcoming face of our organisation and help deliver excellent customer service for our region.
We are looking for a professional and proactive Receptionist to join our team and provide a high-quality front-of-house and contact centre service. As the first point of contact for residents, elected members, partners and visitors, you will play a vital role in creating a positive experience and ensuring enquiries are handled efficiently and professionally.
This is an exciting opportunity for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.
About the Role
As Receptionist, you will deliver a welcoming and professional front-of-house service while supporting a wide range of enquiries across face-to-face, telephone, email and digital channels.
You will triage enquiries, provide accurate information, and ensure customers are directed to the appropriate services. The role also supports building operations, visitor management, meeting room coordination and administrative processes.
You will work closely with colleagues across facilities, IT, security and operational teams to ensure the smooth day-to-day running of the reception and customer contact function.
Key Responsibilities
• Act as the first point of contact for visitors, residents, partners and staff, delivering a professional and welcoming reception service.
• Handle high volumes of enquiries in person, by phone and via email, ensuring timely and accurate responses.
• Maintain visitor management and building security processes including issuing passes and ensuring sign-in procedures are followed.
• Manage meeting room bookings, shared calendars and front-of-house schedules, preparing rooms with required equipment and materials.
• Process incoming and outgoing mail, deliveries and courier items.
• Provide high-quality customer service and manage challenging situations with professionalism, empathy and tact.
• Maintain data protection and confidentiality standards in line with GDPR and organisational policies.
• Keep the reception area organised, welcoming and professional.
• Work collaboratively with facilities, IT and service teams to resolve issues quickly.
• Support health and safety procedures including fire safety and first aid processes.
• Assist with events, workshops and public engagement activities when required.
• Identify opportunities to improve reception processes and customer experience.
• Occasionally support building opening/closing procedures and alarm systems.
• Maintain accurate records and collect data to support service monitoring and improvement.
About You
We are looking for someone who is organised, approachable and committed to excellent service delivery.
You will have:
• Experience working in a reception, office or customer service environment.
• Excellent communication skills with the ability to explain information clearly to a wide range of people.
• Experience handling high volumes of enquiries across multiple channels.
• Strong organisational skills and attention to detail.
• The ability to prioritise tasks and manage competing demands in a busy environment.
• Confidence using Microsoft Office (Outlook, Word, Excel) and booking or administrative systems.
• The ability to work independently while contributing effectively as part of a small team.
• A commitment to maintaining confidentiality and following data protection requirements.
Qualifications
• Customer Service Level 3 or Business Administration Level 3 (or equivalent).
• Minimum of 4 GCSEs (or equivalent) at Grade C/4 or above, including Maths and English.
Our Values
We are a values-driven organisation committed to making a positive difference across our region. Our work is guided by four core values:
Lifting our region – championing opportunities that benefit our communities.
Working together – building strong relationships and partnerships.
Making an impact – turning ideas into actions that improve outcomes.
Being human – valuing diverse perspectives and connecting with people authentically.
Our Mission and Vision
Our Mission
To deliver long-term impact for the people, businesses and places of the East Midlands.
Our Vision
To create a region that is more prosperous, sustainable and fair, where people and businesses can seize new opportunities.
Closing Date: 23rd March 2026
Projected Interview Date: 31st March 2026
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Hyderus o ran Anabledd
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