Technical Officer
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | £30,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £30,000 to £31,415 (national) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mawrth 2026 |
| Lleoliad: | Leeds |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 451537/3 |
Crynodeb
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
The roles offered are with the Business Service Division (BSD) of the insolvency service. BSD is an operational delivery directorate, covering some 300 staff, providing high volume, often transactional services to the public or supporting the provision of these services by others.
BSD supports the main purpose of the Insolvency Service, delivering economic confidence through:
Supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors
Making statutory redundancy payments to employees of insolvent companies
Managing the Debt Relief Order process and administering the online bankruptcy application process and Breathing Space process
Identifying wrongdoing associated with Debt Relief Orders and redundancy payment applications
Providing a first point of contact for all insolvency service enquiries
Processing distributions to creditors from PPI compensation payment
Providing estate accounting and other business services to the Agency
The Redundancy Payment Service (RPS) deal with 60,000 to 100,000 applications from people in financial distress each year. RPS pays out around £250-£450m annually to employees of insolvent companies who would otherwise be left without redundancy pay and other associated payments.
As Technical Officer in RPS, you will play a critical role in ensuring our staff have the necessary skills to deliver excellent service while meeting targets. Key responsibilities include creating and delivering training, auditing case officers to ensure quality and identify skills gaps, and supporting case officers with technical queries and issues.
While this role does not initially include line management responsibilities, there may be a future requirement to manage Administrative Officer (AO) staff as the role evolves.
Responsibilities
- Delivering central training to RPS, including inductions
- regularly evaluating and reviewing training materials and delivery methods to ensure they remain relevant, up-to-date, and effective
- completing audits on case officers, providing feedback, and identifying any skills gaps or training needs
- creating, overseeing, and delivering training programmes across RPS
- working closely with subject matter experts to create guidance and ensure existing guidance is up to date
- working collaboratively with the RPS management team to organise, plan, support, and deliver training events and ad hoc coaching requirements
- answering technical queries from case officers, escalating as appropriate to our CEO Technical Team
- acting as a Super User for our case management system, escalating issues, testing the effects of system updates, and communicating updates to the wider team
- identifying improvements to operational delivery processes to deliver quality service to customers
- supporting colleagues’ development through training and coaching
- monitoring mandatory e-learning for RPS, ensuring completion across all grades
- contributing to staff engagement and continuous improvement initiatives
- maintaining training records and skills matrixes
- organising, chairing, and note-taking in RPS meetings as required.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd