Customer Service & Sales Executive
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £12.71 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Ebrill 2026 |
| Lleoliad: | Crewe, CW2 5AB |
| Cwmni: | NWF Group |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 1029 |
Crynodeb
Job Advert
We are looking for Customer Service Advisor's on a Fixed Term Contract until the end of May as a minimum to support us in our peak
period!
Joining our high performing, fast paced team, based from our head office in Crewe. Our customers are at the centre of our business
and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to
resolution in a timely manner and supporting the sales function through converting previous quotations into orders.
Why NWF Fuels?
* Monday to Friday
* Initially fixed term until the end of May with the opportunity for extension
* Any overtime paid at 1.5x hourly rate
* Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
* Extensive progression opportunities across the wider group that has 2 other businesses
* Incentive and company days out
* Extensive training opportunities with funded accredited courses
* Medicash
* Long service awards
* The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free
on-site parking
Day to Day
* Managing general customer queries and resolving any issues quickly
* Providing quotations, inputting orders into the system and taking payments
* Supporting the sales team by converting previous quotes to completed orders
* Dealing with a high volume of customer calls over the peak period - circa 70 calls per day
* Recording all data accurately into our systems keeping customer records up to date
What Will You Bring?
* Previous experience in a customer focused role - telephone based would be advantageous
* Friendly, approachable and confident telephone manner
* Confident negotiation skills when working with customers to convert quotes into orders
* Ability to provide unrivalled customer service and work to SLA's
* Strong interpersonal skills with the ability build relationships both with customers and other internal departments
* Computer literate including Microsoft Office
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across
the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit
when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and
our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural,
commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us
to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third
largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex,
disability, religion/belief, sexual orientation or age.
We are looking for Customer Service Advisor's on a Fixed Term Contract until the end of May as a minimum to support us in our peak
period!
Joining our high performing, fast paced team, based from our head office in Crewe. Our customers are at the centre of our business
and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to
resolution in a timely manner and supporting the sales function through converting previous quotations into orders.
Why NWF Fuels?
* Monday to Friday
* Initially fixed term until the end of May with the opportunity for extension
* Any overtime paid at 1.5x hourly rate
* Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
* Extensive progression opportunities across the wider group that has 2 other businesses
* Incentive and company days out
* Extensive training opportunities with funded accredited courses
* Medicash
* Long service awards
* The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free
on-site parking
Day to Day
* Managing general customer queries and resolving any issues quickly
* Providing quotations, inputting orders into the system and taking payments
* Supporting the sales team by converting previous quotes to completed orders
* Dealing with a high volume of customer calls over the peak period - circa 70 calls per day
* Recording all data accurately into our systems keeping customer records up to date
What Will You Bring?
* Previous experience in a customer focused role - telephone based would be advantageous
* Friendly, approachable and confident telephone manner
* Confident negotiation skills when working with customers to convert quotes into orders
* Ability to provide unrivalled customer service and work to SLA's
* Strong interpersonal skills with the ability build relationships both with customers and other internal departments
* Computer literate including Microsoft Office
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across
the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit
when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and
our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural,
commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us
to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third
largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex,
disability, religion/belief, sexual orientation or age.