Customer Liaison Officer
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | 28,670.00 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Ebrill 2026 |
| Lleoliad: | Liverpool, L11 0EL |
| Cwmni: | Torus Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 896 |
Crynodeb
Job Advert
Do you enjoy working with people, building strong relationships, and ensuring customers feel informed and supported throughout
service delivery? HMS, part of Torus Group, are looking for a Customer Liaison Officer to join the team - someone who is
organised, proactive, and passionate about delivering a positive customer experience while supporting operational teams across our
services. This is a permanent position, working 39 hours per week, with flexible working arrangements with a mix of being on site,
working from home and being present at our Stonebridge Office as required. As part of the role, you’ll travel regularly to visit
customers and operational sites, so you must hold a full driving licence, have access to your own vehicle, and hold business
insurance.
What you’ll be doing:
* Act as the main point of contact for customers while works are being carried out, ensuring clear and consistent communication.
* Provide updates to customers on the progress of works, managing expectations and addressing any concerns in a timely and
professional manner.
* Build positive relationships with customers, contractors, and internal teams to support smooth delivery of services.
* Arrange and attend site visits, meeting with customers to discuss planned works and ensure they understand the process.
* Support operational teams by coordinating customer communications and ensuring any issues are logged, monitored, and resolved.
* Maintain accurate records of all customer interactions, updating internal systems and ensuring audit trails are in place.
* Identify vulnerable customers or additional support needs and ensure appropriate assistance is arranged.
* Work collaboratively with operational and support teams to ensure a high standard of customer service is delivered at all
times.
What we’re looking for:
* Experience working in a customer-facing role, ideally within housing, property maintenance, or a similar operational
environment.
* Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.
* Strong organisational skills and the ability to manage a varied workload across multiple locations.
* Confidence in handling customer concerns or complaints in a professional and empathetic manner.
* Ability to maintain accurate records using IT systems and databases.
* A proactive approach with strong problem-solving skills and attention to detail.
* A full UK driving licence with access to your own vehicle and valid business insurance.
* Willingness to travel daily to visit customers and operational sites as required.
* A commitment to delivering excellent customer service and supporting positive customer outcomes.
Interview Process:
* Candidates will undergo in-person interviews consisting of competency-based questions and an Excel assessment. Interviews will
take place at our Stonebridge office on Thursday 26th March 2026 and Friday 27th March 2026.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Do you enjoy working with people, building strong relationships, and ensuring customers feel informed and supported throughout
service delivery? HMS, part of Torus Group, are looking for a Customer Liaison Officer to join the team - someone who is
organised, proactive, and passionate about delivering a positive customer experience while supporting operational teams across our
services. This is a permanent position, working 39 hours per week, with flexible working arrangements with a mix of being on site,
working from home and being present at our Stonebridge Office as required. As part of the role, you’ll travel regularly to visit
customers and operational sites, so you must hold a full driving licence, have access to your own vehicle, and hold business
insurance.
What you’ll be doing:
* Act as the main point of contact for customers while works are being carried out, ensuring clear and consistent communication.
* Provide updates to customers on the progress of works, managing expectations and addressing any concerns in a timely and
professional manner.
* Build positive relationships with customers, contractors, and internal teams to support smooth delivery of services.
* Arrange and attend site visits, meeting with customers to discuss planned works and ensure they understand the process.
* Support operational teams by coordinating customer communications and ensuring any issues are logged, monitored, and resolved.
* Maintain accurate records of all customer interactions, updating internal systems and ensuring audit trails are in place.
* Identify vulnerable customers or additional support needs and ensure appropriate assistance is arranged.
* Work collaboratively with operational and support teams to ensure a high standard of customer service is delivered at all
times.
What we’re looking for:
* Experience working in a customer-facing role, ideally within housing, property maintenance, or a similar operational
environment.
* Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.
* Strong organisational skills and the ability to manage a varied workload across multiple locations.
* Confidence in handling customer concerns or complaints in a professional and empathetic manner.
* Ability to maintain accurate records using IT systems and databases.
* A proactive approach with strong problem-solving skills and attention to detail.
* A full UK driving licence with access to your own vehicle and valid business insurance.
* Willingness to travel daily to visit customers and operational sites as required.
* A commitment to delivering excellent customer service and supporting positive customer outcomes.
Interview Process:
* Candidates will undergo in-person interviews consisting of competency-based questions and an Excel assessment. Interviews will
take place at our Stonebridge office on Thursday 26th March 2026 and Friday 27th March 2026.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.