15673 - Senior Operations Manager IPP End to End
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | £40,783 i £51,884 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | The national salary range is £40,783 - £47,361 London salary range is £44,736 - £51,884 salary will be dependent on your base location |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mawrth 2026 |
| Lleoliad: | UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 15673 |
Crynodeb
Job Title
Senior Operations Manager – End to End case management (E2E) – IPP Taskforce, Panel chair support (PCS) and operational change
Department
Operations
Team
Panel Chair support, IPP taskforce
Job Grade
Grade SEO
Number of Posts
1
Reports to
Head of Operational development
Job Purpose
As Senior Operations Manager – PCS and IPP taskforce (Imprisonment for Public Protection) End-to-End Case Management, the post holder is accountable for the timely and efficient progression of parole reviews in line with business KPIs. Working closely with other Senior Operations Managers, the post holder leads the implementation of the operating model and drives continuous improvement to ensure the effectiveness and compliance of case management processes.
The post holder oversees the Panel Chair Support and End-to-End Case Management teams, which are central to the delivery and ongoing development of the Parole Board operating model. As a senior operational manager, the role carries shared responsibility for operational leadership and performance, including the preparation and planning of paper and oral hearings, oversight of case management teams, and delivery of auxiliary operational functions. This includes exercising delegated authority under Rule 4 - supporting members to improve case oversight, and overseeing staff onboarding and training.
The post holder applies strong knowledge of relevant policies and procedures to lead high-quality delivery, using data and insight to inform decision-making. They build effective relationships with Parole Board members, staff, and stakeholders, manage risks and change proactively, and work closely with the Head of Operational Development and partners to drive continuous improvement in operational performance.
Scope of Responsibilities:
The post holder is responsible for leading the Operations Hub to deliver efficient, high-quality case management in line with the Parole Board’s strategic objectives.
• Ensure the Operations Hub provides effective secretariat support for paper and oral hearings, progressing cases to meet KPIs and taking consideration of budget.
• Lead operational teams, exploring scalable support models for Panel Chairs and aligning support to member workload.
• Drive integration of Member Case Assessment and Oral Hearing processes to strengthen end-to-end delivery and operational efficiency.
• Monitor performance, analyse data, and implement improvements to maintain consistency, compliance, and cost-effectiveness.
• Build and maintain strong relationships with Parole Board members, staff, and stakeholders, ensuring effective governance and risk management.
• Oversee staff onboarding, training, and development, and lead teams through operational change.
• Represent the Operations hub at strategic and operational forums and ensure adherence to policies, guidance, and escalation processes.
Senior Operations Manager – End to End case management (E2E) – IPP Taskforce, Panel chair support (PCS) and operational change
Department
Operations
Team
Panel Chair support, IPP taskforce
Job Grade
Grade SEO
Number of Posts
1
Reports to
Head of Operational development
Job Purpose
As Senior Operations Manager – PCS and IPP taskforce (Imprisonment for Public Protection) End-to-End Case Management, the post holder is accountable for the timely and efficient progression of parole reviews in line with business KPIs. Working closely with other Senior Operations Managers, the post holder leads the implementation of the operating model and drives continuous improvement to ensure the effectiveness and compliance of case management processes.
The post holder oversees the Panel Chair Support and End-to-End Case Management teams, which are central to the delivery and ongoing development of the Parole Board operating model. As a senior operational manager, the role carries shared responsibility for operational leadership and performance, including the preparation and planning of paper and oral hearings, oversight of case management teams, and delivery of auxiliary operational functions. This includes exercising delegated authority under Rule 4 - supporting members to improve case oversight, and overseeing staff onboarding and training.
The post holder applies strong knowledge of relevant policies and procedures to lead high-quality delivery, using data and insight to inform decision-making. They build effective relationships with Parole Board members, staff, and stakeholders, manage risks and change proactively, and work closely with the Head of Operational Development and partners to drive continuous improvement in operational performance.
Scope of Responsibilities:
The post holder is responsible for leading the Operations Hub to deliver efficient, high-quality case management in line with the Parole Board’s strategic objectives.
• Ensure the Operations Hub provides effective secretariat support for paper and oral hearings, progressing cases to meet KPIs and taking consideration of budget.
• Lead operational teams, exploring scalable support models for Panel Chairs and aligning support to member workload.
• Drive integration of Member Case Assessment and Oral Hearing processes to strengthen end-to-end delivery and operational efficiency.
• Monitor performance, analyse data, and implement improvements to maintain consistency, compliance, and cost-effectiveness.
• Build and maintain strong relationships with Parole Board members, staff, and stakeholders, ensuring effective governance and risk management.
• Oversee staff onboarding, training, and development, and lead teams through operational change.
• Represent the Operations hub at strategic and operational forums and ensure adherence to policies, guidance, and escalation processes.