Real Time Analyst
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | £29,064 i £31,537 bob dydd |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Mawrth 2026 |
| Lleoliad: | Northallerton, North Yorkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | North Yorkshire Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Salary: £29,064-£31,537
Grade: G
Contract: Permanent
Hours: 37 per week
Location: Northallerton, North Yorkshire
Weekend Working – Possible
Are you passionate about delivering exceptional Customer Service and how we meet their needs?
Do you have experience as monitoring and managing live workload, staffing, and performance to make sure operational targets (like service levels) are met throughout the day?
Do you have strong organisation and planning skills and a commitment to guide and support others?
The Team
North Yorkshire Council’s Customer Service Centre is a positive place to work where we have the opportunity to genuinely help others, making a real difference to the communities that we serve.
We pride ourselves on providing a quality service and resolving our customer’s problems, allowing you the opportunity to work in an inspirational environment where you can really add value and experience and gain a great deal of job satisfaction.
The Role
We are looking for a Real Time Analyst to support the Intraday manager by ensuring all real-time plans are rolled out effectively. To liaise with all Service Teams and other stakeholders both internal and external to ensure business needs are understood and met. You will need a high level of resilience to deal with ever changing internal and external customer needs across a variety of contact channels and multiple locations.
Whilst the position will be based at Northallerton, as a modern council the role offers the opportunity to work flexibly at alternative locations across our hubs within North Yorkshire as well as home working. The flexibility of the hours allows for a positive work/life balance.
What you can bring
This role supports our front facing customer service function by providing real time insights and feedback on demand, whilst maintaining a consistent customer experience, as such you can bring;
Experience in real time management and omni channel management
Experience in producing agent schedules that meet business needs- specifically in a contact centre environment
A high level of attention to detail
An ability to collaborate with stakeholders, both within the team and at a more senior level
An ability to take the team on the journey, articulating the desired outcome and working with the team to explore new opportunities to provide excellent service
Why work for us?
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.
These include:
a local government pension scheme with 18.1% employer contribution
salary sacrifice schemes
employee discount benefits including shopping, supermarkets, gym discounts and more!
travel loans
Health Assured – confidential help and support for your wellbeing
Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.
Contact
If you have any questions, please do contact Jonathan Brand jonthan.brand@northyorks.gov.uk 01609 798565 or Craig Ryan on craig.ryan@northyorks.gov.uk / 01609 534062 for an informal conversation.
Key Dates
Closing date: 22/03/2026
Interviews: Phone Call Interviews w/c 29/03/2026
Documents
Job description.pdf
Total Rewards Brochure
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Grade: G
Contract: Permanent
Hours: 37 per week
Location: Northallerton, North Yorkshire
Weekend Working – Possible
Are you passionate about delivering exceptional Customer Service and how we meet their needs?
Do you have experience as monitoring and managing live workload, staffing, and performance to make sure operational targets (like service levels) are met throughout the day?
Do you have strong organisation and planning skills and a commitment to guide and support others?
The Team
North Yorkshire Council’s Customer Service Centre is a positive place to work where we have the opportunity to genuinely help others, making a real difference to the communities that we serve.
We pride ourselves on providing a quality service and resolving our customer’s problems, allowing you the opportunity to work in an inspirational environment where you can really add value and experience and gain a great deal of job satisfaction.
The Role
We are looking for a Real Time Analyst to support the Intraday manager by ensuring all real-time plans are rolled out effectively. To liaise with all Service Teams and other stakeholders both internal and external to ensure business needs are understood and met. You will need a high level of resilience to deal with ever changing internal and external customer needs across a variety of contact channels and multiple locations.
Whilst the position will be based at Northallerton, as a modern council the role offers the opportunity to work flexibly at alternative locations across our hubs within North Yorkshire as well as home working. The flexibility of the hours allows for a positive work/life balance.
What you can bring
This role supports our front facing customer service function by providing real time insights and feedback on demand, whilst maintaining a consistent customer experience, as such you can bring;
Experience in real time management and omni channel management
Experience in producing agent schedules that meet business needs- specifically in a contact centre environment
A high level of attention to detail
An ability to collaborate with stakeholders, both within the team and at a more senior level
An ability to take the team on the journey, articulating the desired outcome and working with the team to explore new opportunities to provide excellent service
Why work for us?
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.
These include:
a local government pension scheme with 18.1% employer contribution
salary sacrifice schemes
employee discount benefits including shopping, supermarkets, gym discounts and more!
travel loans
Health Assured – confidential help and support for your wellbeing
Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.
Contact
If you have any questions, please do contact Jonathan Brand jonthan.brand@northyorks.gov.uk 01609 798565 or Craig Ryan on craig.ryan@northyorks.gov.uk / 01609 534062 for an informal conversation.
Key Dates
Closing date: 22/03/2026
Interviews: Phone Call Interviews w/c 29/03/2026
Documents
Job description.pdf
Total Rewards Brochure
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.