Administration services officer
| Dyddiad hysbysebu: | 10 Mawrth 2026 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Mawrth 2026 |
| Lleoliad: | Gillingham, ME7 3AL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B9813-26-0024 |
Crynodeb
1. Communication and relationship skills Deal effectively with internal and external enquiries demonstrating excellent communication and customer care. Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding. Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public. 2. Knowledge, training and experience GCSE / O Levels or some experience of office procedures / customer care. NVQ 2 in Business Administration / Customer Care or equivalent. RSA 2 or equivalent. ECDL or equivalent knowledge of IT applications. 3. Analytical and judgement skills Make judgements involving facts / situations sometimes requiring analysis of information. Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff / patients. 4. Planning and organisational skills Organise and prioritise own day to day work, tasks or activities. Schedule meetings. Work flexibly to maintain cover within the service / organisation. Produce and maintain effective systems to ensure the service operates efficiently, e.g. planning appointments, time management, patient transport. 5. Physical skills Keyboard skills for regular use of computer systems. Use of various office equipment e.g. transcription equipment, mobile devices. 6. Responsibility for patient / client care Provide non clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means. Consistently treats others with courtesy and respect 7. Responsibility for policy and service development implementation Responsible for ensuring that organisational policies and procedures (including amendments and updates) are adhered to and implemented in own area of work. 8. Responsibilities for financial and physical resources Manage stock / office stationery. Maybe required to handle petty cash and patient valuables. Maybe required to issue / take responsibility for equipment used by self and others. 9. Responsibilities for human resources (HR) Act as a buddy demonstrating own area of work to new or less experienced employees such as apprentices or volunteers. 10. Responsibilities for information resources Accurately enter data / process information utilising appropriate IT systems. Transcribing / copy typing information provided by others. Occasional note taking may be required. Management of information either electronic or paper based. 11. Responsibilities for research and development (R&D) Will be required to undertake surveys and audits when requested in own area of work. 12. Freedom to act Plan and organise own workload without direct supervision, reporting regularly to the line manager on key tasks and guided by defined policies and procedures. 13. Physical effort Standing / walking for substantial periods Standing / sitting with limited scope for movement for long periods Making repetitive movements Inputting at a keyboard Kneeling, crouching, twisting, bending or stretching Pushing / pulling trolleys or similar 14. Mental effort Check documents Carry out calculations Attend meetings 15. Emotional effort (refer to effort factor questionnaire) Providing a service for distressed/angry patients/clients Dealing with difficult situations/ circumstances Dealing with people with challenging behaviour 16. Working conditions Use of VDU continuously Unpleasant smells/odours