15639 - Head of Operational Delivery
| Dyddiad hysbysebu: | 10 Mawrth 2026 |
|---|---|
| Cyflog: | £58,511 i £65,329 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mawrth 2026 |
| Lleoliad: | G5 8AQ |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 15639 |
Crynodeb
Head of Operational Delivery
The Criminal Injuries Compensation Authority (CICA) is an executive agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.
Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children. We recognise the personal impact this may have and we provide resilience training, to promote wellbeing.
We employ around 350 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.
This position is based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where you will be expected to work 50% of your time in the office and the remainder at home.
The Role
The Head of Operational Delivery is responsible for the end-to-end delivery of CICA’s core operational services, ensuring claims are processed efficiently, fairly, and in line with legislation, MoJ standards, and organisational priorities.
The role provides strategic and operational leadership to multiple operational teams, circa.200 staff driving performance, quality, and continuous improvement while ensuring a strong focus on customer outcomes and staff engagement.
The Criminal Injuries Compensation Authority (CICA) is an executive agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.
Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children. We recognise the personal impact this may have and we provide resilience training, to promote wellbeing.
We employ around 350 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.
This position is based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where you will be expected to work 50% of your time in the office and the remainder at home.
The Role
The Head of Operational Delivery is responsible for the end-to-end delivery of CICA’s core operational services, ensuring claims are processed efficiently, fairly, and in line with legislation, MoJ standards, and organisational priorities.
The role provides strategic and operational leadership to multiple operational teams, circa.200 staff driving performance, quality, and continuous improvement while ensuring a strong focus on customer outcomes and staff engagement.