PPI Office Manager
| Dyddiad hysbysebu: | 10 Mawrth 2026 |
|---|---|
| Cyflog: | £30,000 i £31,415 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Candidates are advised to address any questions on rates of pay prior to applying for the post |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Mawrth 2026 |
| Lleoliad: | Manchester |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 452096/1 |
Crynodeb
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
The successful candidate will lead a team responsible for processing the timely distribution of funds received from the recovery of PPI related assets. This is a significant piece of work for the Insolvency Service, directly supporting one of our main objectives, maximising returns to creditors.
The overall purpose of the role is to lead an administration team to distribute funds to creditors. You will play an active role in the delivery of key performance indicators (KPIs) and departmental targets.
The PPI Team sits within the Business Services Division (BSD) of The Insolvency Service. BSD is an operational delivery directorate, providing high volume, often transactional services to the public or supporting the provision of these services by others. BSD supports the main purpose of the Insolvency Service, delivering economic confidence through supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.
BSD delivers economic confidence through:
- making statutory redundancy payments to employees of insolvent companies
- managing the Debt Relief Order and Breathing Space processes and administering online bankruptcy applications
- identifying wrongdoing associated with Debt Relief Orders and redundancy payment applications
- providing a first point of contact for all insolvency service enquiries
- processing distributions to creditors from PPI compensation payments
- providing estate accounting and other business services to the agency
Responsibilities
Leadership and People Management: Setting direction – ensuring colleagues understand how their work contributes to the wider team and agency priorities. Effective delivery and throughput of cases within expected timelines and to appropriate quality requirements.
Line Management: Managing a team of Administration Officers. Undertaking regular performance reviews, setting objectives and responsibilities for performance, attendance and conduct management and effective management of health and safety, well-being and diversity issues.
Business and workforce planning: Ensure statistical data and management information is up-to-date and used to monitor performance and effective management of work throughput.
Audit and Assurance: Completing monthly audits in line with the audit plan and alignment of findings to the risk register, identifying risks and implementing actions to mitigate risks. Sharing feedback and lessons learned with colleagues.
Developing Self and Others: Act as a role model for your own self development and ensure all team members have the correct skills set and personal development plans. Be proactive in identifying gaps in knowledge and training needs and deliver training and coaching on an ongoing basis.
Management of casework processes: Ensure distribution work is carried out in a timely manner within the terms of legislative framework, internal policies and best practice. Alongside distribution work, this role will involve case completions, investigating complaints and management of shared mailboxes.
Working collaboratively: Working collaboratively within the PPI team and across the wider division and agency.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd