Data Insight Analyst
| Posting date: | 10 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 April 2026 |
| Location: | Edinburgh, EH3 9QG |
| Company: | System C |
| Job type: | Permanent |
| Job reference: | REQ916-OTHLOC-CHlxYfwh |
Summary
Description
System C is on a mission to deliver technology that connects and transforms health and care outcomes for all. We work in a fast-moving environment where curiosity, ownership and collaboration matter - and where good data helps teams make better decisions, faster.
What you'll be doing
As our Data Insight Analyst, you'll turn operational data from support tools and ticketing systems into clear, actionable insight that improves customer experience and drives service performance across Customer Support and wider Service Delivery. You'll be a trusted partner to operational leaders - bringing clarity when things are ambiguous and helping teams focus on what will make the biggest difference.
Key responsibilities
- Build, maintain and improve dashboards and performance reporting (e.g. Power BI / Tableau).
- Produce regular KPI reporting, including: SLA performance, response/resolution times, first contact resolution, backlog volumes and ageing, ticket categorisation and trends, and CSAT metrics
- Automate reporting where possible to improve consistency and efficiency.
- Deliver trend and root-cause analysis, translating complex data into practical recommendations.
- Support forecasting and capacity planning through modelling and scenario analysis.
- Improve data integrity and reporting reliability by identifying gaps and strengthening data capture standards.
What we're looking for
- Experience in a data/MI/insight role within customer support, service delivery, or an operational environment.
- Strong BI tool capability (Power BI, Tableau or equivalent) and advanced Excel.
- Confidence handling large datasets and presenting insight clearly to different audiences.
- Bonus: SQL, Jira (or similar), and experience in Healthcare, Social Care or Education.
Why System C
You'll join a supportive, values-led team that aims to do the right thing, own it, always be better, and succeed as one team - with flexible benefits and genuine development opportunities.
Ready to make an impact? Apply today.