Guest Relations Team
| Dyddiad hysbysebu: | 10 Mawrth 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 08 Ebrill 2026 |
| Lleoliad: | Fort William, PH33 |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | HIJOBS |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 396100 |
Crynodeb
Based at our Lochiel Villa ofice, this role is ideal for someone who enjoys working in a guest-focused environment and takes pride in delivering excellent service.
The successful candidates will oversee a variety of administrative and operational tasks, ensuring guests receive a high standard of care and that internal processes run efficiently.
Previous experience in a similar role would be advantageous; however, full training will be provided for the right candidate.
This is a part-time position of 16 hours per week, typically worked across 3–4 days, with a requirement to work two weekends per month.
Key Responsibilities
Responsibilities include, but are not limited to:
- Managing day-to-day communications with guests, responding to enquiries promptly and professionally
- Providing excellent customer service and support throughout the guest journey
- Processing guest payments accurately
- Programming key cards and preparing guest arrivals
- Setting up the meeting and function room as required
- Conducting weekly fire alarm testing and recording checks
- Supporting general administrative and operational tasks to ensure efficient service delivery
- Assisting with on-site coordination and problem-solving as needed
On-Call Requirement
This role includes participation in a rotating on-call schedule. The successful candidate will be on call for one week per month to respond to urgent issues or emergencies outside normal working hours. This is paid in addition to the normal salary, and full support and guidance will be provided during on-call periods.
What We Offer
- Competitive salary based on experience
- Training opportunities to enhance skills and knowledge
- A dynamic and supportive work environment
- Opportunity to grow with the company and contribute to its continued success
This is a fantastic opportunity to join a growing and supportive team where your contribution will play a key role in delivering exceptional guest experiences.
If you are a motivated and organised individual who thrives in a fast-paced environment, we’d love to hear from you. Apply with your CV and a cover letter detailing your relevant experience and why you’d be a great fit for this role.