Retail Assistant Manager
| Dyddiad hysbysebu: | 09 Mawrth 2026 |
|---|---|
| Cyflog: | £12.71 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 08 Ebrill 2026 |
| Lleoliad: | np121aa |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Greyhound Rescue Wales |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Role
We pride ourselves on our boutique-style charity shops which have a reputation for quality and service across Wales. As an assistant shop manager, you will be at the frontline of our retail operations, ensuring that quality stock and excellent customer service are always on offer for our shoppers. As retail makes up the largest portion of our income, we rely on our excellent retail team to ensure we can continue to carry out our vital work in support of greyhounds and lurchers in need.
Role-Specific Responsibilities
Retail Responsibilities:
Ensuring that first-class customer service is upheld at all times by you and your volunteers
Ensuring the shop is presented attractively and to the highest standards at all times
Taking responsibility for donated goods and ensuring proper presentation and merchandising to the fullest potential, including:
Sorting and steaming clothing
Pricing and ticketing
Regular rotation of stock
Security of all donated goods
Customer service
Business Responsibilities:
Working with the shop manager to achieve agreed sales targets and maximise profit for the Charity
Utilising your sales skills to maximise profits on the shop floor
Assisting in analysing shop data to take the appropriate actions as required
Generating additional income/stock using local corporate contacts and media
Supporting with the implementation of new processes within the store
Assisting in maximising returns from the Gift Aid scheme, ensuring it is operated to its full potential and within HMRC guidelines. This includes:
Actively promoting the scheme via the shop and the shop team
Meeting weekly targets for new sign ups to the scheme
Ensuring back room processes prioritise Gift Aided goods
Keeping the shop team informed and motivated about the scheme
Managing People:
Effectively managing volunteers under the guidance of the shop manager
Providing support to the shop manager and retail manager with the recruitment and training of volunteers
Building strong relationships with the team and volunteers to maintain a motivated and engaged workplace
Assessing the skills and potential of the volunteer team and delegating accordingly
General Management:
Performing administrative and ad hoc tasks in support of the everyday requirements of the store
General Responsibilities
We expect all our staff to:
Take part in any provided training as part of their role
Be engaged with their role and be confident in sharing their ideas
Support our Vision and Mission
Follow our policies and procedures
Behave in a manner that is compatible with our values
Person Specification
You will need:
Excellent organisational skills
A commitment to generating income
The physical fitness and ability to carry stock up and down stairs multiple times per day
Knowledge and understanding of retail operations and high street fashion retail
Experience of managing a diverse team of people
High quality communication skills and emotional intelligence
Experience of interacting with other teams across organisations
IT literacy
Great customer service and social skills
You will ideally have:
Experience of creating new visual and design displays
Experience of creating and presenting high-impact window displays
Experience of working within charity retail
Benefits and Entitlements
28 days leave per year (including bank holidays), pro-rata for roles below 40hrs/wk
£200/year continuous professional development allowance
Reimbursement of out-of-pocket expenses (subject to policy and line management approval)
Employee Assistance Programme
We pride ourselves on our boutique-style charity shops which have a reputation for quality and service across Wales. As an assistant shop manager, you will be at the frontline of our retail operations, ensuring that quality stock and excellent customer service are always on offer for our shoppers. As retail makes up the largest portion of our income, we rely on our excellent retail team to ensure we can continue to carry out our vital work in support of greyhounds and lurchers in need.
Role-Specific Responsibilities
Retail Responsibilities:
Ensuring that first-class customer service is upheld at all times by you and your volunteers
Ensuring the shop is presented attractively and to the highest standards at all times
Taking responsibility for donated goods and ensuring proper presentation and merchandising to the fullest potential, including:
Sorting and steaming clothing
Pricing and ticketing
Regular rotation of stock
Security of all donated goods
Customer service
Business Responsibilities:
Working with the shop manager to achieve agreed sales targets and maximise profit for the Charity
Utilising your sales skills to maximise profits on the shop floor
Assisting in analysing shop data to take the appropriate actions as required
Generating additional income/stock using local corporate contacts and media
Supporting with the implementation of new processes within the store
Assisting in maximising returns from the Gift Aid scheme, ensuring it is operated to its full potential and within HMRC guidelines. This includes:
Actively promoting the scheme via the shop and the shop team
Meeting weekly targets for new sign ups to the scheme
Ensuring back room processes prioritise Gift Aided goods
Keeping the shop team informed and motivated about the scheme
Managing People:
Effectively managing volunteers under the guidance of the shop manager
Providing support to the shop manager and retail manager with the recruitment and training of volunteers
Building strong relationships with the team and volunteers to maintain a motivated and engaged workplace
Assessing the skills and potential of the volunteer team and delegating accordingly
General Management:
Performing administrative and ad hoc tasks in support of the everyday requirements of the store
General Responsibilities
We expect all our staff to:
Take part in any provided training as part of their role
Be engaged with their role and be confident in sharing their ideas
Support our Vision and Mission
Follow our policies and procedures
Behave in a manner that is compatible with our values
Person Specification
You will need:
Excellent organisational skills
A commitment to generating income
The physical fitness and ability to carry stock up and down stairs multiple times per day
Knowledge and understanding of retail operations and high street fashion retail
Experience of managing a diverse team of people
High quality communication skills and emotional intelligence
Experience of interacting with other teams across organisations
IT literacy
Great customer service and social skills
You will ideally have:
Experience of creating new visual and design displays
Experience of creating and presenting high-impact window displays
Experience of working within charity retail
Benefits and Entitlements
28 days leave per year (including bank holidays), pro-rata for roles below 40hrs/wk
£200/year continuous professional development allowance
Reimbursement of out-of-pocket expenses (subject to policy and line management approval)
Employee Assistance Programme