UC Support Adviser
| Dyddiad hysbysebu: | 06 Mawrth 2026 |
|---|---|
| Cyflog: | £32,874 i £35,772 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Mawrth 2026 |
| Lleoliad: | Ponteland, Newcastle Upon Tyne |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Northumbria Police |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: |
Crynodeb
Salary: Band 7, £32,874 – £35,772 (Please note it is Northumbria Police policy to appoint at the beginning of the band)
Location: Agile, Ponteland Police Station and homeworking
Hours/Contract: 37 hours per week, 12 month fixed term / secondment
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as a UC Support Adviser.
We’re looking for a skilled technical professional to play a key role in delivering a high performing, cost effective, and resilient mission critical unified communications service. You’ll bring your expertise to ensure our systems meet agreed service levels and support the essential functions our organisation relies on every day. Your contributions will help maintain a robust communications environment that keeps our people connected when it matters most.
In this role, you’ll be hands on across the full lifecycle of our unified communication systems – planning, installation, configuration, monitoring, and preventative maintenance. You’ll also take an active lead in troubleshooting issues to drive continuous improvement and ensure long term service reliability. If you thrive in dynamic technical environments and enjoy solving complex challenges, we’d love to hear from you.
What you’ll do
- Provide ongoing support and maintenance for mission critical communication systems – including 999 and 101 contact centre systems – ensuring incidents are resolved or appropriately mitigated in line with SLAs, while working closely with Digital Policing teams to deliver an integrated and customer focused service.
- Proactively manage issues escalated to third party suppliers, maintaining clear communication channels and ensuring all resolution activity meets agreed SLA commitments.
- Support the installation, configuration, documentation, and planning of new communications equipment, systems, and services. Collaborate with users and suppliers to identify suitable solutions, capture new requirements, and help users understand how unified communication technologies can enhance service delivery across the organisation.
- Contribute to effective Incident and Problem Management by analysing trends, identifying root causes, and ensuring communication hardware and systems perform in line with agreed SLAs.
- Work collaboratively with Digital Policing teams and third party suppliers to maintain communication applications and systems at supported versions and patch levels, ensuring a reliable, robust, and secure environment for all users.
What you’ll bring
- Demonstrated experience in a 2nd line Service Management support role (or equivalent) maintaining communication services and equipment.
- Have strong computer literacy (including Microsoft Office), proven customer service skills, and a full UK driving licence with access to a car for business use.
- Strong ability to plan and prioritise workloads to meet business needs and deadlines, with excellent organisation and time management skills, strong attention to detail, the capability to work under pressure, and the initiative to identify, investigate, and implement new processes.
- Ability to plan and prioritise workloads to meet business needs and timescales, with strong organisation and time management skills, excellent attention to detail, the resilience to work under pressure, and the initiative to identify, investigate, and implement new processes.
- You should have proven flexibility with the ability to make decisions and work independently in high pressure situations, bridging technical and business language to deliver pragmatic solutions.
- Strong analytical, listening, and problem solving skills, with a logical approach to troubleshooting and the creativity and initiative needed to address customer challenges effectively.
We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
Candidates with priority status will be given precedence for this role over other applicants.
Our application form will help us understand how your work, education and life experience has prepared you for the role of a {Role Title} with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a fixed term role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
Location: Agile, Ponteland Police Station and homeworking
Hours/Contract: 37 hours per week, 12 month fixed term / secondment
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as a UC Support Adviser.
We’re looking for a skilled technical professional to play a key role in delivering a high performing, cost effective, and resilient mission critical unified communications service. You’ll bring your expertise to ensure our systems meet agreed service levels and support the essential functions our organisation relies on every day. Your contributions will help maintain a robust communications environment that keeps our people connected when it matters most.
In this role, you’ll be hands on across the full lifecycle of our unified communication systems – planning, installation, configuration, monitoring, and preventative maintenance. You’ll also take an active lead in troubleshooting issues to drive continuous improvement and ensure long term service reliability. If you thrive in dynamic technical environments and enjoy solving complex challenges, we’d love to hear from you.
What you’ll do
- Provide ongoing support and maintenance for mission critical communication systems – including 999 and 101 contact centre systems – ensuring incidents are resolved or appropriately mitigated in line with SLAs, while working closely with Digital Policing teams to deliver an integrated and customer focused service.
- Proactively manage issues escalated to third party suppliers, maintaining clear communication channels and ensuring all resolution activity meets agreed SLA commitments.
- Support the installation, configuration, documentation, and planning of new communications equipment, systems, and services. Collaborate with users and suppliers to identify suitable solutions, capture new requirements, and help users understand how unified communication technologies can enhance service delivery across the organisation.
- Contribute to effective Incident and Problem Management by analysing trends, identifying root causes, and ensuring communication hardware and systems perform in line with agreed SLAs.
- Work collaboratively with Digital Policing teams and third party suppliers to maintain communication applications and systems at supported versions and patch levels, ensuring a reliable, robust, and secure environment for all users.
What you’ll bring
- Demonstrated experience in a 2nd line Service Management support role (or equivalent) maintaining communication services and equipment.
- Have strong computer literacy (including Microsoft Office), proven customer service skills, and a full UK driving licence with access to a car for business use.
- Strong ability to plan and prioritise workloads to meet business needs and deadlines, with excellent organisation and time management skills, strong attention to detail, the capability to work under pressure, and the initiative to identify, investigate, and implement new processes.
- Ability to plan and prioritise workloads to meet business needs and timescales, with strong organisation and time management skills, excellent attention to detail, the resilience to work under pressure, and the initiative to identify, investigate, and implement new processes.
- You should have proven flexibility with the ability to make decisions and work independently in high pressure situations, bridging technical and business language to deliver pragmatic solutions.
- Strong analytical, listening, and problem solving skills, with a logical approach to troubleshooting and the creativity and initiative needed to address customer challenges effectively.
We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
Candidates with priority status will be given precedence for this role over other applicants.
Our application form will help us understand how your work, education and life experience has prepared you for the role of a {Role Title} with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a fixed term role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
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