Senior Technical Services Manager, Infrastructure
| Dyddiad hysbysebu: | 06 Mawrth 2026 |
|---|---|
| Cyflog: | £55,690.00 i £62,682.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £55690.00 - £62682.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Mawrth 2026 |
| Lleoliad: | Coventry, CV2 2DX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9218-26-0269 |
Crynodeb
Provide leadership and operational management for corporate ICT infrastructure services, including maintenance, configuration, change, problem and incident management. Lead 3rd line infrastructure workstreams, ensuring effective prioritisation, resource allocation and service delivery. Take overall responsibility for team performance, role clarity, skills development, succession planning and appraisal through the PDR process, deputising for the Head of Technical Services when required. Ensure infrastructure, server, storage and data centre environments are secure, resilient and compliant with cyber security guidance, Trust policies, ISO 27001/9001 standards and statutory requirements. Oversee patching, backups, logging, asset management and system upgrades, contributing to business continuity, disaster recovery and Controls Assurance. Manage on-call and out-of-hours support, acting as an escalation point for major incidents and ensuring adequate coverage, skills and reporting. Maintain strong service governance through ServiceNow, driving performance against SLAs and KPIs, producing management reports and escalating risks where required. Lead infrastructure projects using PRINCE2 principles, ensuring delivery to agreed scope, quality, budget and timescales. Build effective relationships with stakeholders, suppliers and FM providers, communicate service-impacting changes clearly, promote continuous improvement, and maintain awareness of industry developments. For further details of the role please see the attached job description.