Garage Voids and Lettings - Assistant Housing Officer
| Dyddiad hysbysebu: | 06 Mawrth 2026 |
|---|---|
| Cyflog: | £12.6 i £15.03 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Grade B |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Ebrill 2026 |
| Lleoliad: | Birmingham, West Midlands, B11 2AA |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 4777171_1772793268 |
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Your new company
Birmingham City Council is one of the largest local authorities in the UK, committed to delivering high-quality housing services across the city. You will join a dedicated team working to ensure prospective tenants are given high-quality support when viewing properties.
Your new role
We are looking for a motivated and customer‑focused Lettings & Voids Officer to join the South team at Birmingham City Council. In this role, you will support the smooth turnaround of council properties-from void inspection through to letting-ensuring homes are ready for new tenants and customers receive a high‑quality, professional service. This is a fast‑paced and rewarding role where you will work directly with prospective tenants, contractors, and internal teams to make sure homes meet required standards and the lettings process runs efficiently.
The main duties of this role include:
- Arranging, attending and leading property viewing with prospective tenants
- Carrying out checks on council properties, including assessing the condition of the property, taking meter readings and completing all necessary documentation
- Liaising with customers to explain processes, set clear expectations, and overcome barriers to successful lettings.
- Maintaining accurate records and updating internal systems using a range of IT tools.
- Working collaboratively with colleagues and partners to support timely void turnaround.
What you'll need to succeed
To be successful in this role, you will need to bring a proactive approach, strong organisational skills, and the ability to deliver excellent customer service. The ideal candidate will have:
- Strong IT skills with the ability to use multiple systems confidently.
- Excellent attention to detail to ensure compliance and accurate record‑keeping.
- Clear written and verbal communication, able to engage effectively with customers and colleagues.
- Customer service skills, with the ability to set expectations and manage challenging situations professionally.
- A full driving licence, as this role involves travelling to properties across the city.
What you'll get in return
You will receive a competitive hourly rate with an uplift after 12 weeks, with mileage and parking expenses paid out, along with the opportunity to work for a respected local authority. This role offers varied responsibilities, city-wide exposure, and the chance to make a real difference in housing services.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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