Engagement & Information Officer
| Dyddiad hysbysebu: | 05 Mawrth 2026 |
|---|---|
| Cyflog: | £31,049.00 i £37,796.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31049.00 - £37796.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Mawrth 2026 |
| Lleoliad: | Blackpool, FY3 8NR |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9382-26-0137 |
Crynodeb
Overseeing all Patient and Carer surveys local and national Manage Trust data across a large portfolio within patient experience measurement sites. Examples include Care Opinion, NHS England Digital, CQC, IQVIA, Picker and CIVICA. Working with various departments on the design, development and creation of bespoke departmental surveys to ensure service user voice is captured and areas for improvement are identified and co-designed with patients and carers. Be the main point of contact for the National Survey Programme, including the frequent attendance of the Trusts National Survey Working Group. Within this you will ensure that the data sample is drawn in line with the CQC guidance, that all documentation is signed off and completed by the Caldicott Guardian in a timely manner, that all areas involved are compliant with the section 251 survey approvals. Ensure that the data received from the National Survey Programme is downloaded, saved and initial analysis is completed and shared with the Patient & Family Experience Manager and Head of Patient Experience and Engagement highlighting areas of good practice or cause for concern. Assist and support the Patient & Family Experience Manager in preparing the National Survey Programme results into a useable and understandable report, to update to relevant Trust committees. Ensure that the Experience platform is managed effectively, including adding users and dealing with all questions and enquiries from staff, managing the action alerts and comment flagging. Liaising with the external supplier to help resolve issues and queries in relation to the system, ensure timely delivery of data, results posters and FFT cards. Use the Experience platform to generate insight and produce reports for services on request. Conduct checks of iPads devices to ensure that they are in good working order to facilitate interpretation bookings. To work collaboratively with the Trust Informatics Team, to ensure smooth delivery of the NHS Friends and Family Test (FFT) SMS allowing us to efficiently work through and identify any occurring issues, monthly reporting and National Surveys. Use an MS Excel database to monitor stocks of the Trusts FFT cards and ordering new stocks when required. Provide Trust services with FFT cards, comment cards, promotional materials and comment boxes on request. Liaise with the Trusts external survey contractor to use the Experience platform to send out push reports, emailing survey-related information to wards and departments on a fixed schedule each month (e.g. reminders, results, survey comments). Support the collection of survey cards from wards and departments, and community health centres when required. Contact all patients and service-users who have requested an urgent call back as part of the National Data Opt Out. Have knowledge of NHS survey processes and priorities and the Trusts Patient and Carer Involvement Strategy.