Clinic Administration Support
| Dyddiad hysbysebu: | 05 Mawrth 2026 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Mawrth 2026 |
| Lleoliad: | Manchester, M20 4BX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9413-26-0175 |
Crynodeb
DUTIES AND RESPONSIBILITIES Ensure that all new referrals are registered within 24 hours of receipt, and scanned onto the Patient Administration System (Medway) and CWP. Ensure the timely preparation of new patient notes for all outpatient attendances. Ensure accurate input of patient details when updating information databases and Patient Administration System (Medway), including routine use of the case note tracking system. Support the Clinic Administrators to manage clinic templates including amending appointment slots, cancelling, reducing or adding new streams and adding ad hoc or new clinics onto the Patient Administration System (Medway). Liaise with referring Trusts regarding any outstanding patient reports as per Minimum Data Set (MDS) requirements. Take action in line with escalation procedures to ensure management are aware of any service issues or risks and concerns raised by a service user. Communicate with service users (patients/relatives) via telephone in an empathetic and professional manner, using tact and diplomacy. Acknowledge potential barriers to communication e.g. language difficulties, disabilities and modify style of communication appropriately. Communicate effectively with all members of staff and external stakeholders, ensuring that a professional manner is maintained at all times. Undertake general administrative duties e.g. collating and disseminating incoming and outgoing correspondence, filing paperwork, to contribute to the effective operation of the team. Undertake all duties allocated by Clinic Supervisors or Assistant Service Manager as appropriate to the role e.g. answering patient queries, preparation of patient notes, appointment bookings. Work autonomously and as part of a team, to organise own workload and prioritise urgent matters e.g. referrals requiring an urgent appointment. Good knowledge of Health Records systems and Medway. Maintain a good understanding of RTT and Cancer Standards, and contribute to the compliance of all patient pathway targets. Work within all Trust policies appropriate to the role. Participate in rotational requirements to support the needs of the service, putting patient services before personal preferences. Provide cover during periods of annual leave and sickness for other administrative staff. Undertake any other duties as and when required. Other Duties; Update information, admitting discharging and transferring patients on the patient information system. Work in patient information system, requiring standard keyboard skills Use office equipment including PCs, and phones Provide comprehensive advice to patients/relatives regarding appointments Signpost patients to other areas of hospital Follow all relevant policy and legislation Work collaboratively with colleagues to ensure policies are adhered to To provide induction support to new post holders Demonstrate workplace routines to less experienced members of staff Undertake surveys/audits as necessary to own work Post holder is expected to follow all relevant protocols, SOPs and standard practice. Support Manager is available as point of reference for any queries and will meet regularly with staff Plan and organise own time and workload activity with prioritisation and liaising with team members Use own initiative to solve problems and answer staff and patient enquiries Work within all Trust policies appropriate to the role. Participate in rotational requirements to support the needs of the service, putting patient services before personal preferences. Provide cover during periods of annual leave and sickness for other administrative staff. Undertake any other duties as and when required.