Administrator
| Dyddiad hysbysebu: | 05 Mawrth 2026 |
|---|---|
| Cyflog: | £12.71 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.71 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Mawrth 2026 |
| Lleoliad: | Cheltenham, GL53 0LA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0618-26-0001 |
Crynodeb
The post holder is responsible for delivering a wide range of administrative and clerical duties to support the multidisciplinary team within the practice. This includes processing clinical data, managing patient records, handling communications and correspondence, supporting referral pathways, and undertaking general administrative tasks. The role requires accuracy, confidentiality, excellent communication skills, and the ability to work flexibly within a busy primary care environment. Main Duties and Responsibilities Clinical Data & Patient Record Management Process clinical data including discharge summaries, out-of-hours (OOH) notifications, and other clinical documentation. Complete death protocols and ensure accurate and timely updates to patient records. Code and enter clinical information in line with practice protocols and coding standards. Utilise AI systems (e.g., Anima) to support read-coding of patient records, triaging incoming clinic correspondence, and streamlining workflow processing Scan, upload, and attach patient-related documentation to electronic records. Manage patient registrations, deductions, demographic amendments, and Out of Area (OOA) submissions. Run system searches and generate reports to support clinical and administrative teams, audits, and performance monitoring. Utilise AI systems Communication & Correspondence Respond promptly and professionally to telephone calls, emails, and written enquiries. Communicate with patients via text messaging services and email as appropriate. Type letters, reports, templates, and other clinical or administrative documents. Liaise effectively with secondary care, community services, and external agencies to support smooth patient care pathways. Referrals, Private Work & Information Requests Process referrals using the Electronic Referral System (ERS) in accordance with practice and NHS guidelines. Maintain accurate and up-to-date referral logs and tracking systems. Handle Subject Access Requests (SARs), solicitor and insurance enquiries, DVLA requests, and other information disclosures. Review, process, and manage private work including forms, letters, medical reports, and the administration of associated fees. Liaise with clinicians to ensure the timely completion of private work and insurance documentation. Professional Standards & Expectations Confidentiality Maintain strict confidentiality at all times in accordance with GDPR, practice policies, and information governance requirements. Handle sensitive information appropriately and only share information with authorised personnel. Equality, Diversity & Inclusion Support the equality, diversity, and rights of patients, carers, and colleagues. Treat individuals with dignity, respect, and fairness, recognising diverse backgrounds, beliefs, and needs. Provide a welcoming, non judgmental, and inclusive service. Personal & Professional Development Participate in annual appraisals and proactively maintain records of personal development. Attend mandatory and role specific training as required. Take responsibility for ongoing learning, performance, and demonstrating skills to others when appropriate. Quality Improvement & Team Contribution Participate in quality assurance activities and audits as required. Reflect on own performance and contribute suggestions for improving team processes and practice efficiency. Work collaboratively with colleagues and external partners to meet patient and service needs. Manage own workload effectively, prioritising tasks and using time and resources efficiently. Communication Communicate clearly and effectively with team members, clinicians, patients, and external organisations. Recognise the need for alternative communication methods and adapt accordingly. Promote positive team communication and ensure messages and updates are shared appropriately. Contribution to Service Delivery Apply and uphold all practice policies, procedures, standards, and guidelines. Work with colleagues to understand how policies affect day to day responsibilities. Support service development, implementation, and evaluation where required.