Family Contact Centre Coordinator
| Dyddiad hysbysebu: | 05 Mawrth 2026 |
|---|---|
| Cyflog: | £15.00 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 04 Ebrill 2026 |
| Lleoliad: | Bromley, South East London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Reality Family Support services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | RFSS101 |
Crynodeb
About the Role
We’re looking for someone who enjoys being the person that keeps everything organised.
The type of person who notices when things need sorting, stays on top of tasks, and takes pride in making sure things run smoothly. If you’re naturally organised, reliable and enjoy being productive in a busy environment, this could be the perfect role for you.
This is an important position within our organisation. You will help coordinate schedules, manage administration and ensure our services run smoothly day-to-day.
We’re looking for someone who takes ownership of their work and enjoys being the person others rely on to keep things organised.
About Us
Reality Family Support Services provides supervised contact, supported contact, welfare visits and family support services for children and families.
We work closely with local authorities, courts and professionals to ensure children can maintain safe and supported relationships with family members.
Behind every successful service is strong organisation, and this role plays a key part in helping ensure everything runs smoothly.
Key Responsibilities
Scheduling & Coordination
• Coordinating and managing schedules for contact sessions, welfare visits and meetings
• Maintaining accurate diaries and ensuring staff availability is organised efficiently
• Liaising with staff, families and professionals to confirm appointments and arrangements
• Ensuring all scheduled sessions are recorded and communicated clearly
Office Administration
• Managing the day-to-day administration of the office
• Maintaining organised records and digital filing systems
• Handling emails, enquiries and general office communication
• Preparing documents, reports and correspondence where required
Organisation & Systems
• Keeping office systems organised and up to date
• Using Microsoft Office (Word, Excel, Outlook) and digital systems confidently
• Maintaining spreadsheets and trackers to support operations
• Identifying ways to keep processes efficient and organised
Communication
• Acting as a professional point of contact for staff, families and external professionals
• Responding to enquiries in a clear and professional manner
• Helping resolve administrative queries where needed
What We’re Looking For
We are looking for someone who:
• Is highly organised and reliable
• Has strong administrative experience in a busy environment
• Is confident using computers, email systems and spreadsheets
• Has excellent communication skills
• Can work independently and use their initiative
• Is comfortable handling confidential information professionally
• Takes pride in doing their job properly
Personal Qualities
The right person for this role will be:
• Proactive and self-motivated
• Someone who enjoys being productive and organised
• Calm and reliable in a busy environment
• Detail-oriented and takes pride in high standards
• A positive and supportive team member
Desirable (but not essential)
• Experience working in social care, family services or with local authorities
• Knowledge of safeguarding procedures
• Experience managing schedules or coordination roles
Why Join Us?
This role is ideal for someone looking for a stable and rewarding position where they can take responsibility and become an important part of a supportive organisation.
We value people who take pride in their work and enjoy keeping things organised.
To apply:
Please send your CV and a short cover note explaining why you would be a good fit for the role.