Customer Service Supervisor
| Dyddiad hysbysebu: | 05 Mawrth 2026 |
|---|---|
| Cyflog: | £28,000.00 i £30,000.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Ebrill 2026 |
| Lleoliad: | Macclesfield, Cheshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | JCI Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JCI/CS/002 |
Crynodeb
We are looking for a proactive and organised Customer Service Supervisor to lead our post‑sales support department. This is a hands-on “working lead” role where you will set the standard for excellent service through your own case handling while supporting and coaching the team.
Key Responsibilities:
·Dual-Action Support: Manage your own daily customer emails and calls while supervising, training, and coaching team members.
·Case Management: Create and manage cases in the CRM to track all enquiries, complaints, and resolutions.
·Order Processing: Handle orders for replacement parts accurately and efficiently (no sales involved).
·Supplier Liaison: Work with suppliers to arrange replacements, resolve issues, and process product claims.
·Monthly Reporting: Prepare and submit performance reports for both the department and suppliers.
·Continuous Improvement: Identify internal and external issues, propose solutions, and collaborate with other departments to enhance processes.
·Systems Management: Update and maintain Sage, Magento, and other internal systems.
Experience & Requirements:
·Customer Service & Complaint Handling: Several years’ experience in a dedicated service role. This is an ideal "step up" for a Senior Advisor or a current Supervisor seeking a new challenge.
·Physical Product After-sales Support: Essential. Experience managing queries for physical/manufactured goods, offering operational and installation advice, and processing cancellations and returns.
·Problem Solving: Ability to investigate cases thoroughly—gathering facts, images, and videos to reach fair, balanced resolutions.
·Strong Organisation: Proven ability to manage your own high-volume caseload while supporting and guiding others.
·Excellent Communication: Clear, confident, and professional verbal and written communication skills are a must.
Why Join Us?
·We are premium brand in the home improvement sector, supplying high‑quality internal and external glazing solutions to both retail and trade customers.
·Early finish every Friday.
·No evening or weekend work.
·23 days holiday per year, plus bank holidays (closed for the Christmas and New Year period.)
·Free parking.
Key Responsibilities:
·Dual-Action Support: Manage your own daily customer emails and calls while supervising, training, and coaching team members.
·Case Management: Create and manage cases in the CRM to track all enquiries, complaints, and resolutions.
·Order Processing: Handle orders for replacement parts accurately and efficiently (no sales involved).
·Supplier Liaison: Work with suppliers to arrange replacements, resolve issues, and process product claims.
·Monthly Reporting: Prepare and submit performance reports for both the department and suppliers.
·Continuous Improvement: Identify internal and external issues, propose solutions, and collaborate with other departments to enhance processes.
·Systems Management: Update and maintain Sage, Magento, and other internal systems.
Experience & Requirements:
·Customer Service & Complaint Handling: Several years’ experience in a dedicated service role. This is an ideal "step up" for a Senior Advisor or a current Supervisor seeking a new challenge.
·Physical Product After-sales Support: Essential. Experience managing queries for physical/manufactured goods, offering operational and installation advice, and processing cancellations and returns.
·Problem Solving: Ability to investigate cases thoroughly—gathering facts, images, and videos to reach fair, balanced resolutions.
·Strong Organisation: Proven ability to manage your own high-volume caseload while supporting and guiding others.
·Excellent Communication: Clear, confident, and professional verbal and written communication skills are a must.
Why Join Us?
·We are premium brand in the home improvement sector, supplying high‑quality internal and external glazing solutions to both retail and trade customers.
·Early finish every Friday.
·No evening or weekend work.
·23 days holiday per year, plus bank holidays (closed for the Christmas and New Year period.)
·Free parking.