Customer Services Manager
| Dyddiad hysbysebu: | 04 Mawrth 2026 |
|---|---|
| Cyflog: | £48,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Ebrill 2026 |
| Lleoliad: | Walsall, West Midlands, WS9 8PT |
| Cwmni: | The Job People |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | NCAH_OPTI_1772616078 |
Crynodeb
Customer Services Manager
We are recruiting a Customer Services Manager for our client in Aldridge, Walsall. This is an exciting opportunity to join a family‑owned food service business, leading a high‑performing team to drive commercial growth and protect revenue.
Details of an Customer Services Manager:
Location: Aldridge, Walsall
Working Hours: Monday to Friday
40 hours per week
Salary: £48,000 /year
Role of an Customer Services Manager:
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Overseeing Internal Sales (incoming calls no cold calling) and Customer Service teams, including resource planning and performance management.
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Coach and support two supervisors to build capability, strengthen team performance.
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Drive service excellence and customer retention by managing KPIs and customer complaints.
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Collaborate across Sales, Operations, Manufacturing, Commercial and Finance to maximise growth.
Requirements for an Customer Services Manager:
Qualifications:
- Educated to A-Level standard or equivalent
- Management or leadership qualification (ILM, CMI)
- Customer service qualification (e.g., NVQ Level 3)
Experience:
- Proven experience managing an internal sales or call‑centre team, including supervisors and customer‑facing operations
- Experience implementing customer retention or service improvement programmes
- Food service, distribution, or FMCG sector experience; ERP system implementation or transition experience -
If you are ready to take the next step in your career and contribute to a dynamic team based in Aldridge, Walsall - Please click apply.