Debt Team Leader
| Dyddiad hysbysebu: | 04 Mawrth 2026 |
|---|---|
| Cyflog: | £28,440 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Mawrth 2026 |
| Lleoliad: | Newcastle Upon Tyne, Tyne & Wear |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Citizens Advice Newcastle |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | DTLMarch26 |
Crynodeb
As Debt Team Leader, you will be responsible for making sure our money advice service is delivered to a consistently high standard and fully meets FCA requirements. You will lead and support the team day to day, creating a positive environment where staff feel confident, capable and focused on achieving agreed outcomes.
Alongside overseeing performance and carrying out quality checks, you will also provide direct money advice yourself – face to face, over the phone and through digital channels – modelling good practice and ensuring clients receive the best possible service.
Alongside overseeing performance and carrying out quality checks, you will also provide direct money advice yourself – face to face, over the phone and through digital channels – modelling good practice and ensuring clients receive the best possible service.