Fulltime Customer Operations Executive
| Dyddiad hysbysebu: | 04 Mawrth 2026 |
|---|---|
| Cyflog: | £25,000 i £28,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ebrill 2026 |
| Lleoliad: | Inverness, IV1 1HY |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | HIJOBS |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 395039 |
Crynodeb
A new opportunity has arisen for an individual with exceptional customer service skills to join our Customer operations team on a full-time basis. A pivotal role in our customer's journey, this role will involve dealing with a range questions from customers at different points within their journey.
Reporting to the Customer Engagement Manager, you will be part of our dedicated Customer Operations team, focused on providing an exceptional customer experience. You will ensure our customers understand the full benefits of our products, consulting with them to get the best overall package for their needs. As this role requires you to be available when our customers need us, there is likely to be an element of early evening work shared across the wider team.
What you will do
- Respond to enquiries from new customers (via both phone, email, web chat), identifying their needs & aligning them with relevant products.
- Ensure that customers are kept fully informed throughout their onboarding, whilst managing all administrative activities such as arranging their installation and setting up their customer account correctly.
- Manage your customers in line with our key performance indicators, delivering an excellent service experience for all customers,
- Identify those customers that need tailored support and fully assist them until their fibre service is up and running.
- Liaise and partner with other internal teams (such as Finance and Field Engineering) to ensure that the on boarding journey is kept simple and seamless for our customer.
- Help respond to comments placed on social media channels.