Customer Services Administrator
| Dyddiad hysbysebu: | 03 Mawrth 2026 |
|---|---|
| Cyflog: | £13.00 i £15.00 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ebrill 2026 |
| Lleoliad: | Peterborough, Eastern England |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Fox Resourcing and Recruitment Limited |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | FOXANPETERBOROUGH04 |
Crynodeb
Our client urgnetly requires a temporary Customer Service Administrator to work for a local company based in Peterborough.
Hours are Monday 08.00-17.00pm and Tuesday to Friday 09.00-17.00pm.
Key responsibilities of a Customer Service Administrator:
* Chasing orders due to parcel delays, answering calls and customer service/administration work.
* Must have customer service experience is essential for this role.
* Handle incoming calls, emails, and live chat enquiries with professionalism and clarity.
* Update customer records and case notes in CRM systems (e.g. Salesforce, Zendesk).
* Process orders, returns, and refunds accurately and promptly.
* Coordinate between sales, logistics, and support teams to resolve customer issues.
* Log and escalate customer complaints, tracking follow-up through to resolution.
* Maintain and update spreadsheets, trackers, and service logs.
* Schedule appointments, manage shared inboxes, and coordinate diaries.
* Support wider admin functions such as document preparation and data entry.
* Provide a friendly and efficient customer experience, both front-line and back-office.
Essential skills and experience:
* Strong written and verbal communication skills with a customer-first mindset.
* Confident using systems like Excel, Outlook, and CRM platforms.
* Ability to multitask, prioritise, and stay calm under pressure.
* Experience managing emails, diaries, and customer follow-ups.
* Attention to detail and a proactive attitude towards problem solving.
* A team player who collaborates well across departments.
* Excellent organisational and time management abilities.
Desirable:
* Familiarity with tools like Salesforce, HubSpot, or Zendesk.
* Experience in office support, retail, call centres, or admin roles.
* Knowledge of order processing, stock systems, or customer databases.
* Understanding of GDPR and good data handling practices.
This role is ideal for someone who enjoys helping others, is highly organised, and thrives in a fast-paced environment.
Contact Details :
Email an up-to-date CV with covering letter to – amanda@fox-resourcing.co.uk
To call and leave us your details – Please call 07941 533265
WhatsApp – Name / location / Job and if you drive or not – 07947 343785
Data Protection Notice
Fox Resourcing & Recruitment will use the information provided in your application for recruitment, selection, HR management, and employment-related purposes in respect of successful candidates.
Your personal information will be kept confidential and will not be disclosed to third parties without your consent, except where necessary to verify information provided, deliver employment-related services (such as payroll or benefits), or comply with legal obligations.
We maintain appropriate procedures and technologies to ensure the security, integrity, and confidentiality of all personal data from collection through to deletion.
We process your data under our legitimate business interests in providing recruitment services, or where you have given explicit consent.
You have the right to access, correct, or request deletion of your personal data, and to restrict or object to its processing, in accordance with the UK GDPR. To exercise these rights, contact us at - info@fox-resourcing.co.uk
For more information on how we handle your data, please see our Privacy Policy.
Candidate Declaration
By submitting my application, I confirm that the information I have provided is true and complete. I consent to the use of my personal data as outlined above. I understand that providing false or misleading information may result in disqualification or dismissal.
Hours are Monday 08.00-17.00pm and Tuesday to Friday 09.00-17.00pm.
Key responsibilities of a Customer Service Administrator:
* Chasing orders due to parcel delays, answering calls and customer service/administration work.
* Must have customer service experience is essential for this role.
* Handle incoming calls, emails, and live chat enquiries with professionalism and clarity.
* Update customer records and case notes in CRM systems (e.g. Salesforce, Zendesk).
* Process orders, returns, and refunds accurately and promptly.
* Coordinate between sales, logistics, and support teams to resolve customer issues.
* Log and escalate customer complaints, tracking follow-up through to resolution.
* Maintain and update spreadsheets, trackers, and service logs.
* Schedule appointments, manage shared inboxes, and coordinate diaries.
* Support wider admin functions such as document preparation and data entry.
* Provide a friendly and efficient customer experience, both front-line and back-office.
Essential skills and experience:
* Strong written and verbal communication skills with a customer-first mindset.
* Confident using systems like Excel, Outlook, and CRM platforms.
* Ability to multitask, prioritise, and stay calm under pressure.
* Experience managing emails, diaries, and customer follow-ups.
* Attention to detail and a proactive attitude towards problem solving.
* A team player who collaborates well across departments.
* Excellent organisational and time management abilities.
Desirable:
* Familiarity with tools like Salesforce, HubSpot, or Zendesk.
* Experience in office support, retail, call centres, or admin roles.
* Knowledge of order processing, stock systems, or customer databases.
* Understanding of GDPR and good data handling practices.
This role is ideal for someone who enjoys helping others, is highly organised, and thrives in a fast-paced environment.
Contact Details :
Email an up-to-date CV with covering letter to – amanda@fox-resourcing.co.uk
To call and leave us your details – Please call 07941 533265
WhatsApp – Name / location / Job and if you drive or not – 07947 343785
Data Protection Notice
Fox Resourcing & Recruitment will use the information provided in your application for recruitment, selection, HR management, and employment-related purposes in respect of successful candidates.
Your personal information will be kept confidential and will not be disclosed to third parties without your consent, except where necessary to verify information provided, deliver employment-related services (such as payroll or benefits), or comply with legal obligations.
We maintain appropriate procedures and technologies to ensure the security, integrity, and confidentiality of all personal data from collection through to deletion.
We process your data under our legitimate business interests in providing recruitment services, or where you have given explicit consent.
You have the right to access, correct, or request deletion of your personal data, and to restrict or object to its processing, in accordance with the UK GDPR. To exercise these rights, contact us at - info@fox-resourcing.co.uk
For more information on how we handle your data, please see our Privacy Policy.
Candidate Declaration
By submitting my application, I confirm that the information I have provided is true and complete. I consent to the use of my personal data as outlined above. I understand that providing false or misleading information may result in disqualification or dismissal.