Lead Receptionist
| Dyddiad hysbysebu: | 03 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ebrill 2026 |
| Lleoliad: | Liverpool, L22 4RQ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1000-26-0001 |
Crynodeb
Key Responsibilities Reception and Patient Services Ensure the reception team delivers a professional, efficient and compassionate service to patients at all times. Oversee daily reception duties, including appointment booking, telephone triage support, and patient enquiries. Handle complex or sensitive patient issues, resolving them promptly or escalating when needed. Maintain confidentiality and adhere to GDPR and practice policies. Deal with complaints and escalate if necessary. Team Leadership and Supervision Line-manage the reception team, including induction, training, supervision, and performance support. Coordinate daily staffing rotas, breaks, and cover arrangements. Provide ongoing support, coaching, and guidance to ensure consistency and high standards. Lead reception team meetings and contribute to whole practice communication. Operational Administration Ensure the reception workflow is effective, organised and compliant with practice protocols. Maintain and update standard operating procedures for reception tasks. Work with the Deputy Practice Manager and Practice Manager to improve patient access, appointment systems, and frontdesk processes. Monitor inboxes, tasks, and requests to ensure timely action by the reception team. Support with registration processes, online services, and patient record updates. Quality, Safety and Compliance Ensure reception staff follow infection control, safeguarding, and health & safety requirements. Participate in audits, patient experience reviews, and complaint investigations. Maintain accurate records and contribute to CQC compliance in the reception/administration area. Communication and Collaboration Act as a key liaison between reception, the clinical team, and management. Support the dissemination of information to the reception team. Promote a positive, patient centred culture across the practice.