Location: London (Feltham)
Job Type: Full-time
The Best Connection are proud to be recruiting for a global leader in power tools and outdoor equipment, known for delivering high-quality products that meet the needs of professionals and end users alike. We are seeking a Service Technician to join our clients growing team. You will play a crucial role in ensuring the efficient repair and servicing of a range of products, including electric, cordless, and petrol tools. If you have a strong technical background, a passion for problem-solving, and are committed to delivering excellent customer service, we want to hear from you!
Why Join Us?
- Competitive Salary & Benefits: Enjoy a competitive salary and opportunities for career growth.
- Training & Development: In-depth training and development to help you advance your skills and stay up to date with industry best practices.
- Positive Work Environment: Join a supportive, team-oriented company where your contributions are valued, and your expertise is respected.
- Opportunity for Growth: Be part of a growing business with opportunities for career advancement in a dynamic industry.
Position Overview
The Service Technician is responsible for the inspection, repair, and servicing of a wide range of products, including electric, cordless, and petrol tools, ensuring they meet quality standards and are repaired within company KPIs. This role requires a strong technical understanding of power tools and the ability to diagnose and repair issues with minimal assistance. The technician will also provide telephone support to internal and external customers, assist with warehouse operations (e.g., spare parts replenishment, picking, packing, and shipping), and ensure accurate data entry in the management system.
In addition, the technician will adhere to all health, safety, and environmental policies, contribute to continuous improvement efforts, and assist with other assignments as needed by the business. This position plays a key role in delivering excellent customer service, maintaining efficient workshop operations, and supporting overall business objectives.
What You Will Be Doing:
- Tool Inspection & Repair: Diagnose, repair, and service a wide range of power tools, including electric, cordless, and petrol models, to the highest standards of quality and efficiency.
- Customer Support: Provide telephone support to internal teams (e.g., Sales, CSD) and external customers (e.g., distributors, end users) with technical queries and repair updates.
- Technical Reporting: Document repairs, tool conditions, and job details in a clear, concise manner, ensuring accurate records are maintained in our management system.
- Warehouse Support: Assist with spare parts replenishment, picking, packing, and shipping.
- Health & Safety Compliance: Maintain a safe and organised work environment, adhering to health and safety protocols at all times.
What We Are Looking For:
- Experience: Experience in a similar repair or technical role, ideally with power tools, machinery, or consumer electronics.
- Technical Skills: Proven ability to diagnose and repair a variety of tools, including electric, cordless, and petrol-powered models, with minimal assistance.
- Customer-focused: Excellent communication skills and a high level of both written and verbal english, in order to provide clear, helpful technical support to both customers and internal teams.
- Attention to Detail: High attention to detail in repairs, documentation, and inventory management.
- Health & Safety Awareness: Understanding of workshop safety protocols, including fire safety and tool-specific safety procedures.
- IT Proficiency: Comfortable with repair management systems (e.g., BPCS or similar) to track repairs and input job details.
- Team Player: Ability to collaborate with colleagues to improve repair processes and provide assistance when needed.
- Proactive: A self-motivated individual who takes initiative and seeks continuous improvement in their work.
What we offer:
- Competitive salary
- Ongoing training and development opportunities to help you succeed in your role.
- A supportive and dynamic working environment with the chance to work alongside a passionate and experienced team.
- PPE Provided
- Pension & Accident Cover included.
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