Receptionist/ Administrator - Dorchester
| Dyddiad hysbysebu: | 03 Mawrth 2026 |
|---|---|
| Cyflog: | £24,706.50 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Mawrth 2026 |
| Lleoliad: | DT2 9SL |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | South West Regional Assessment Centre |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Admin/Dorch/03.26 |
Crynodeb
At SWRAC Specialist Independent College we support individuals to thrive through real-life and relevant education programmes. Our intention is to provide everyone with the skills, knowledge and experience to:
– Be independent and resilient
– Grow into education, employment or meaningful activity
– Live healthily and sustainable
– Develop and maintain healthy relationships
– Grow socially and contribute positively to communities and local economies
– Be safe
We have an exciting opportunity for a Receptionist/Administrator to join our friendly team in our Dorchester Centre.
You will be working with a friendly team to really make a difference to young people.
Main Duties and Responsibilities
Receptionist & Front of House
-Welcome learners, staff and visitors in a professional and friendly manner.
-Ensure safeguarding and visitor sign-in/out procedures are adhered to.
-Answer incoming calls, redirect appropriately and take accurate messages.
-Respond to general enquiries about the organisation.
-Manage voicemail messages and forward promptly.
-Maintain a tidy, safe and welcoming reception area.
-Set up and maintain refreshment areas where required.
-Receive, sort and distribute daily post and courier deliveries.
-Book courier collections and resolve delivery issues where necessary.
Administration Support
-Assist and manage Access to Work applications.
-Maintain accurate records on Management Information System.
-Maintain and update company records and databases as required.
-Liaise with centres managers and head office to provide documentation and files when requested.
-Maintain stationery and office supply levels and place orders as required.
-Order and manage photocopier toner and arrange maintenance or report faults.
-Troubleshoot minor office equipment issues where possible.
-Manage petty cash in line with company procedures.
-Maintain a job/task log for ad hoc administrative requests from the team.
-Ensure accurate and confidential handling of learner and company information in line with GDPR.
-Undertake any other general administrative duties as required by the management team.
Other
-The Employee acknowledges that gardening and animal care duties form an essential part of their role and agrees to carry out such duties as reasonably directed by the Employer.
-All employees need to be prepared to work outdoors in the grounds and with the animals in all weathers and need to bring wear appropriate clothing and footwear.
Person specification:
1. Qualifications & Training
Essential
-GCSEs (or equivalent) in English and Maths (Grade C/4 or above)
-Evidence of good IT literacy (e.g. Microsoft Office / Google Workspace)
-Willingness to undertake safeguarding and relevant compliance training
Desirable
-Level 2 or 3 qualification in Business Administration or Customer Service
-First Aid qualification (or willingness to train)
Safeguarding training
-Training in SEND awareness or autism awareness
2. Experience
Essential
-Experience working in a reception, front-of-house, or administrative role
-Experience handling telephone calls and email enquiries professionally
-Experience working with confidential information
-Experience providing customer service to a range of stakeholders
Desirable
-Experience working in an educational setting
-Experience working with young people or adults with additional needs
-Experience managing visitor signing-in systems and safeguarding procedures
3. Knowledge & Understanding
Essential
-Understanding of professional boundaries and confidentiality (GDPR awareness)
-Awareness of safeguarding principles and the importance of safeguarding in education
-Understanding of equality, diversity and inclusion
Desirable
-Understanding of SEND (Special Educational Needs and Disabilities)
-Awareness of behaviour support approaches used in specialist settings
4. Skills & Abilities
Essential
-Excellent verbal and written communication skills
-Warm, calm and welcoming manner
-Ability to communicate clearly with students who may have communication differences
-Strong organisational skills and attention to detail
-Ability to prioritise workload and work under pressure
-Competent in IT systems, email, databases and telephone systems
-Ability to manage difficult or sensitive situations professionally
-Ability to work independently and as part of a team
Desirable
-Ability to use alternative communication methods (e.g. visual supports, Makaton – basic awareness)
-Ability to support with basic administrative tasks across departments
5. Personal Qualities
Essential
-Patient, empathetic and approachable
-Professional and reliable
-Resilient and emotionally intelligent
-Discreet and trustworthy
-Flexible and adaptable
-Positive and solution-focused attitude
Desirable
-Genuine interest in supporting learners with additional needs
-Commitment to inclusive practice
6. Safeguarding & Compliance
Essential
-Commitment to safeguarding and promoting the welfare of students
-Willingness to undergo an enhanced DBS check
-Commitment to safeguarding training and compliance procedures
SWRAC is dedicated to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. Our recruitment and selection practices will reflect this dedication. All successful candidates will undergo Disclosure and Barring Service (DBS) checks, along with other relevant employment screening. We are also committed to ensuring genuine equality of opportunity in all aspects of our activities as an employer and educational provider.
– Be independent and resilient
– Grow into education, employment or meaningful activity
– Live healthily and sustainable
– Develop and maintain healthy relationships
– Grow socially and contribute positively to communities and local economies
– Be safe
We have an exciting opportunity for a Receptionist/Administrator to join our friendly team in our Dorchester Centre.
You will be working with a friendly team to really make a difference to young people.
Main Duties and Responsibilities
Receptionist & Front of House
-Welcome learners, staff and visitors in a professional and friendly manner.
-Ensure safeguarding and visitor sign-in/out procedures are adhered to.
-Answer incoming calls, redirect appropriately and take accurate messages.
-Respond to general enquiries about the organisation.
-Manage voicemail messages and forward promptly.
-Maintain a tidy, safe and welcoming reception area.
-Set up and maintain refreshment areas where required.
-Receive, sort and distribute daily post and courier deliveries.
-Book courier collections and resolve delivery issues where necessary.
Administration Support
-Assist and manage Access to Work applications.
-Maintain accurate records on Management Information System.
-Maintain and update company records and databases as required.
-Liaise with centres managers and head office to provide documentation and files when requested.
-Maintain stationery and office supply levels and place orders as required.
-Order and manage photocopier toner and arrange maintenance or report faults.
-Troubleshoot minor office equipment issues where possible.
-Manage petty cash in line with company procedures.
-Maintain a job/task log for ad hoc administrative requests from the team.
-Ensure accurate and confidential handling of learner and company information in line with GDPR.
-Undertake any other general administrative duties as required by the management team.
Other
-The Employee acknowledges that gardening and animal care duties form an essential part of their role and agrees to carry out such duties as reasonably directed by the Employer.
-All employees need to be prepared to work outdoors in the grounds and with the animals in all weathers and need to bring wear appropriate clothing and footwear.
Person specification:
1. Qualifications & Training
Essential
-GCSEs (or equivalent) in English and Maths (Grade C/4 or above)
-Evidence of good IT literacy (e.g. Microsoft Office / Google Workspace)
-Willingness to undertake safeguarding and relevant compliance training
Desirable
-Level 2 or 3 qualification in Business Administration or Customer Service
-First Aid qualification (or willingness to train)
Safeguarding training
-Training in SEND awareness or autism awareness
2. Experience
Essential
-Experience working in a reception, front-of-house, or administrative role
-Experience handling telephone calls and email enquiries professionally
-Experience working with confidential information
-Experience providing customer service to a range of stakeholders
Desirable
-Experience working in an educational setting
-Experience working with young people or adults with additional needs
-Experience managing visitor signing-in systems and safeguarding procedures
3. Knowledge & Understanding
Essential
-Understanding of professional boundaries and confidentiality (GDPR awareness)
-Awareness of safeguarding principles and the importance of safeguarding in education
-Understanding of equality, diversity and inclusion
Desirable
-Understanding of SEND (Special Educational Needs and Disabilities)
-Awareness of behaviour support approaches used in specialist settings
4. Skills & Abilities
Essential
-Excellent verbal and written communication skills
-Warm, calm and welcoming manner
-Ability to communicate clearly with students who may have communication differences
-Strong organisational skills and attention to detail
-Ability to prioritise workload and work under pressure
-Competent in IT systems, email, databases and telephone systems
-Ability to manage difficult or sensitive situations professionally
-Ability to work independently and as part of a team
Desirable
-Ability to use alternative communication methods (e.g. visual supports, Makaton – basic awareness)
-Ability to support with basic administrative tasks across departments
5. Personal Qualities
Essential
-Patient, empathetic and approachable
-Professional and reliable
-Resilient and emotionally intelligent
-Discreet and trustworthy
-Flexible and adaptable
-Positive and solution-focused attitude
Desirable
-Genuine interest in supporting learners with additional needs
-Commitment to inclusive practice
6. Safeguarding & Compliance
Essential
-Commitment to safeguarding and promoting the welfare of students
-Willingness to undergo an enhanced DBS check
-Commitment to safeguarding training and compliance procedures
SWRAC is dedicated to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. Our recruitment and selection practices will reflect this dedication. All successful candidates will undergo Disclosure and Barring Service (DBS) checks, along with other relevant employment screening. We are also committed to ensuring genuine equality of opportunity in all aspects of our activities as an employer and educational provider.