Crisis Support Resident Support Assistant

Dyddiad hysbysebu:	02 Mawrth 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Competitive
Oriau:	Llawn Amser
Dyddiad cau:	01 Ebrill 2026
Lleoliad:	Stockport, SK1 3XE
Cwmni:	inploi
Math o swydd:	Parhaol
Cyfeirnod swydd:	75789835

Crynodeb

Crisis Support Resident Support Assistant
Scale 4 (£26403 - £28142)
37 hours (full time)
Temporary 3 years
Work location: Stopford House

Application Deadline: 13th March 2026 11:59pm

Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment.

Shortlisting Date: 16th March 2026
Interview Date: 26th March 2026
Interview Type: In person

While we embrace the use of AI as an innovative tool to maximise our services at Stockport Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Join us at Stockport Council MJ Local Authority of the Year 2025

Your Role

You will act as the first point of contact for residents experiencing financial or personal crisis, handling incoming calls with empathy, professionalism, and a traumainformed approach. You will gather essential information, carry out initial triage, and assess immediate needs in line with service guidance and audit requirements.

You will also provide warm referrals to a wide range of local partners, ensuring residents are connected smoothly to the most appropriate support. This includes liaising with voluntary sector organisations, advising on available assistance, and maintaining accurate records to ensure accountability, continuity of care, and a positive resident experience.
About You

The ideal candidate will bring excellent communication skills, emotional resilience, strong judgement, and a commitment to fairness, dignity, and accountability when managing public funds. If you’re motivated by helping people through challenging moments and thrive in a fastpaced, purposedriven environment, we’d love to hear from you.

About Us

This role offers the chance to make a real difference to residents facing crisis, using your skills to provide compassionate support at the moments people need it most. You’ll join a friendly, valuesdriven team within Stockport Council, an organisation recognised for its commitment to community wellbeing and delivering highquality public services. As part of our Resident Advice Service, you’ll work in a supportive environment with opportunities for training, development and progression. We offer flexible working, generous leave, a strong wellbeing offer, and the satisfaction of helping shape a fair, accessible safety net for local people.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

If you would like to find out more about the role please contact Amy Taylor at amy.taylor@stockport.gov.uk or Greta Gleeson at greta.gleeson@stockport.gov.uk for an informal discussion about the role

This post is also open as secondment opportunity for Stockport Council Employees, however, you must seek the permission of your current manager prior to making an application.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

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Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.

We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.

Supporting Documents

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