Patient Navigator
| Posting date: | 02 March 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 13 March 2026 |
| Location: | Lee-on-the-solent, PO13 9JG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1389-26-0003 |
Summary
Key Responsibilities eConsult Management Monitor and process incoming eConsult submissions daily. Review eConsult information to determine the appropriate clinician or service based on established protocols. Allocate eConsults to relevant clinicians appointment lists in line with practice guidelines and capacity. Ensure urgent requests are escalated promptly according to practice procedures. Maintain accurate documentation within the clinical system. Patient Navigation & Signposting Contact patients where clarification is required. Advise patients on the most appropriate service for their needs (e.g. GP, nurse practitioner, pharmacist, physiotherapist, mental health services, community services). Provide information on self-care options and external services (e.g. community pharmacy, NHS 111, local support services). Support patients in understanding how to access digital and in-person services. Administrative & Coordination Duties Work closely with clinicians and reception teams to manage appointment capacity. Ensure appointments are booked appropriately and efficiently. Contribute to reducing avoidable GP appointments through effective signposting. Maintain patient confidentiality and adhere to data protection regulations. Participate in team meetings and service improvement initiatives.