FOI and Access to Health Records Officer
| Dyddiad hysbysebu: | 02 Mawrth 2026 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mawrth 2026 |
| Lleoliad: | Coventry, CV2 2DX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9218-26-0232 |
Crynodeb
To learn and have a working knowledge of all systems that hold medical records as well as the IPM and CRRS system. To understand the paper records filing system in order to locate and chase paper records. To understand the hospital lay out to find paper records from around the Trust and / or Group as appropriate. To scan records in where necessary for urgent requests. To supply all appropriate records as the request stipulates and in line with patient consent. Finding records whether paper or electronic on various systems. Use software to combine, redact and administer records appropriately. Use software to send records by a secure means to the authorised requester. To manage FOI requests following the FOI end to end process in logging, receipting, checking, processing and drafting FOI responses. To be familiar with all types of requests coming into the office, checking all requests for authenticity, accuracy of information, the type of request and deadline. To prioritise your workload in view of urgent requests that may come in, working collaboratively with your colleagues. To discern difficult requests involving safeguarding matters and to seek advice on the redaction and disclosure of these as appropriate. To be aware of new requests received by e-mail, post, on the data management system or by phone throughout the day. To prioritise and to react to urgent short notice requests from the police, courts, coroner, or other healthcare providers with support from your team and the access team leader as necessary. To pass on requests to the legal team as appropriate. To be able to work in an organised manner, working simultaneously on several requests and to have an eye for detail, to check for completeness and correct details on all documents for relevant information, errors and misfiles. To understand what to redact in terms of third-party information and to remove it conscientiously, taking advise from FOI and A2HR Team Leader as appropriate. To be constantly aware of statutory deadlines and work to those deadlines diligently, supplying information in a timely manner. To respond to delays in the process and work to resolve issues making the FOI and A2HR Team Leader aware of problems when they arise. To have strong communication skills with patients and relatives, being able to undertake complicated conversations in relation to access to health records, employing patience and understanding where there may be a language barrier, impairment, illness, bereavement, frustration or emotional distress and to communicate effectively with Trust and / or Group colleagues and outside agencies in a professional, kindly manner. For further details of the role please see the attached job description.