Service Desk Support Analyst (2 Roles)
| Dyddiad hysbysebu: | 02 Mawrth 2026 |
|---|---|
| Cyflog: | £30,333 i £33,603 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Mawrth 2026 |
| Lleoliad: | Nettleham, Lincoln |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Lincolnshire Police |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 25/191 |
Crynodeb
About the Role
We are seeking two enthusiastic IT Service Support Analysts to join our team and play a vital role in delivering exceptional technical support across a variety of business‑critical applications. As a key first point of contact for officers and staff, you’ll diagnose issues, implement effective first‑line fixes, provide workarounds, and liaise with third‑party providers when escalation is needed. Your expertise will help keep our organisation running smoothly every day.
What You’ll Be Doing
Handling IT queries via phone, email, and face‑to‑face appointments with professionalism and confidence.
Troubleshooting issues, identifying root causes, and delivering first‑line and some second‑line solutions.
Using tools such as End Point Manager to provide remote support to users across the force.
Logging and managing incidents and service requests through our ticketing software, ensuring users and IT colleagues stay fully informed.
Completing essential administrative and maintenance tasks across a range of core and legacy systems.
Specifying, recommending, configuring, and implementing IT equipment and software in line with corporate requirements and security policies.
Documenting fixes, solutions, and system needs clearly and accurately to support strong knowledge sharing and organisational memory.
Why This Role Matters
This role is central to ensuring that all users of IT services can perform their duties effectively and without interruption. By resolving issues promptly, communicating positively, and maintaining strong working relationships, you’ll directly support operational teams and contribute to a reliable, efficient IT environment. Your commitment to the force values and Code of Ethics will help uphold the highest standards of professionalism in service to the public.
What We’re Looking For
Strong customer service skills and a positive, proactive approach to helping others.
A solid understanding of IT systems, applications, and remote support tools.
The ability to diagnose issues, provide effective solutions, and escalate appropriately when required.
Excellent communication skills and the confidence to build strong, supportive working relationships.
A commitment to teamwork, professional standards, and the principles of the Code of Ethics.
Good organisational skills and the ability to manage tasks efficiently while maintaining accurate documentation.
Ready to learn more?
Please review the full job description and person specification for detailed information about the role, responsibilities, and essential criteria.
We are seeking two enthusiastic IT Service Support Analysts to join our team and play a vital role in delivering exceptional technical support across a variety of business‑critical applications. As a key first point of contact for officers and staff, you’ll diagnose issues, implement effective first‑line fixes, provide workarounds, and liaise with third‑party providers when escalation is needed. Your expertise will help keep our organisation running smoothly every day.
What You’ll Be Doing
Handling IT queries via phone, email, and face‑to‑face appointments with professionalism and confidence.
Troubleshooting issues, identifying root causes, and delivering first‑line and some second‑line solutions.
Using tools such as End Point Manager to provide remote support to users across the force.
Logging and managing incidents and service requests through our ticketing software, ensuring users and IT colleagues stay fully informed.
Completing essential administrative and maintenance tasks across a range of core and legacy systems.
Specifying, recommending, configuring, and implementing IT equipment and software in line with corporate requirements and security policies.
Documenting fixes, solutions, and system needs clearly and accurately to support strong knowledge sharing and organisational memory.
Why This Role Matters
This role is central to ensuring that all users of IT services can perform their duties effectively and without interruption. By resolving issues promptly, communicating positively, and maintaining strong working relationships, you’ll directly support operational teams and contribute to a reliable, efficient IT environment. Your commitment to the force values and Code of Ethics will help uphold the highest standards of professionalism in service to the public.
What We’re Looking For
Strong customer service skills and a positive, proactive approach to helping others.
A solid understanding of IT systems, applications, and remote support tools.
The ability to diagnose issues, provide effective solutions, and escalate appropriately when required.
Excellent communication skills and the confidence to build strong, supportive working relationships.
A commitment to teamwork, professional standards, and the principles of the Code of Ethics.
Good organisational skills and the ability to manage tasks efficiently while maintaining accurate documentation.
Ready to learn more?
Please review the full job description and person specification for detailed information about the role, responsibilities, and essential criteria.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.