Support Services Administrator, Classic Lifts, Rotherham, S60 1DX
| Dyddiad hysbysebu: | 02 Mawrth 2026 |
|---|---|
| Cyflog: | £7.55 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mawrth 2026 |
| Lleoliad: | Rotherham, South Yorkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Barnsley College |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | CLBA |
Crynodeb
Position Summary:
As a Support Services Administrator, you will be responsible for managing the invoicing process for various service operations, including repairs, maintenance contracts, contract renewals, and breakdowns. Your role is crucial in ensuring accurate and timely preparation of invoices and their submission to customer portals with all necessary supporting documentation.
Reporting To:
Support Service Lead, with close liaison with Service Lead for workload queries related to invoicing.
________________________________________
Key Responsibilities
Invoice Preparation
• Generate accurate and detailed invoices for:
o Repairs
o Maintenance contracts
o Contract renewals
o Breakdown services
• Ensure all invoices comply with company policies and customer-specific requirements.
Customer Portal Management
• Upload invoices and supporting evidence to customer portals.
• Monitor portals for submission confirmations, corrections, or additional requests.
Supporting Documentation
• Gather and attach necessary supporting evidence, such as service reports, photographs, or customer approvals, where required.
• Verify that all documentation meets contractual or legal requirements.
Record Keeping & Compliance
• Maintain accurate records of all invoicing activities, including system updates affecting invoicing.
• Ensure compliance with applicable tax regulations and company standards.
Communication & Coordination
• Collaborate with internal teams (e.g., service, finance, and sales) to ensure invoicing accuracy and resolve discrepancies.
• Act as a point of contact for customer inquiries related to invoices or portal submissions.
Efficiency Improvements
• Identify and recommend process improvements for faster and more accurate invoicing.
• Assist in implementing tools or systems to streamline invoicing tasks.
System Data Management
• Update internal systems with accurate data related to service operations, contracts, and customer information.
• Regularly review and audit system data to ensure consistency, accuracy, and compliance with company standards.
________________________________________
Key Skills and Competencies
• Strong organizational skills and attention to detail.
• Proficiency in invoicing software and customer portal systems.
• Excellent communication skills for liaising with customers and internal teams.
• Ability to meet deadlines in a fast-paced environment.
• Problem-solving skills to address invoicing discrepancies or issues.
Qualifications
• Experience in a similar invoicing or administrative role, preferably in the repairs or maintenance industries.
• Familiarity with customer portals and electronic invoicing systems.
• Strong proficiency in MS Office (especially Excel) and accounting software.
Administration Duties
• Other ad-hoc duties including printing of ID cards and data cleansing of systems.
This role is critical in ensuring our service operations are billed efficiently and accurately, reinforcing customer trust and operational success.
Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete Business Administration Level 3.
Working week - Monday-Friday 9-5pm.
As a Support Services Administrator, you will be responsible for managing the invoicing process for various service operations, including repairs, maintenance contracts, contract renewals, and breakdowns. Your role is crucial in ensuring accurate and timely preparation of invoices and their submission to customer portals with all necessary supporting documentation.
Reporting To:
Support Service Lead, with close liaison with Service Lead for workload queries related to invoicing.
________________________________________
Key Responsibilities
Invoice Preparation
• Generate accurate and detailed invoices for:
o Repairs
o Maintenance contracts
o Contract renewals
o Breakdown services
• Ensure all invoices comply with company policies and customer-specific requirements.
Customer Portal Management
• Upload invoices and supporting evidence to customer portals.
• Monitor portals for submission confirmations, corrections, or additional requests.
Supporting Documentation
• Gather and attach necessary supporting evidence, such as service reports, photographs, or customer approvals, where required.
• Verify that all documentation meets contractual or legal requirements.
Record Keeping & Compliance
• Maintain accurate records of all invoicing activities, including system updates affecting invoicing.
• Ensure compliance with applicable tax regulations and company standards.
Communication & Coordination
• Collaborate with internal teams (e.g., service, finance, and sales) to ensure invoicing accuracy and resolve discrepancies.
• Act as a point of contact for customer inquiries related to invoices or portal submissions.
Efficiency Improvements
• Identify and recommend process improvements for faster and more accurate invoicing.
• Assist in implementing tools or systems to streamline invoicing tasks.
System Data Management
• Update internal systems with accurate data related to service operations, contracts, and customer information.
• Regularly review and audit system data to ensure consistency, accuracy, and compliance with company standards.
________________________________________
Key Skills and Competencies
• Strong organizational skills and attention to detail.
• Proficiency in invoicing software and customer portal systems.
• Excellent communication skills for liaising with customers and internal teams.
• Ability to meet deadlines in a fast-paced environment.
• Problem-solving skills to address invoicing discrepancies or issues.
Qualifications
• Experience in a similar invoicing or administrative role, preferably in the repairs or maintenance industries.
• Familiarity with customer portals and electronic invoicing systems.
• Strong proficiency in MS Office (especially Excel) and accounting software.
Administration Duties
• Other ad-hoc duties including printing of ID cards and data cleansing of systems.
This role is critical in ensuring our service operations are billed efficiently and accurately, reinforcing customer trust and operational success.
Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete Business Administration Level 3.
Working week - Monday-Friday 9-5pm.