Approved Driving Instructor Complaints Officer
| Dyddiad hysbysebu: | 27 Chwefror 2026 |
|---|---|
| Cyflog: | £26,607 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Mawrth 2026 |
| Lleoliad: | Newcastle-upon-Tyne |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 449618/1 |
Crynodeb
Can you make effective decisions?
Will you remain calm while handling high volumes of correspondence?
If so, we’d love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DVSA here
Your responsibilities will include, but aren’t limited to:
- Assess, investigate and respond to complaints and enquiries about Approved Driving Instructors (ADI), drafting quality replies to prevent escalation within 10 working days.
- Liaise with internal departments to ensure appropriate communication methods are used.
- Contact ADIs who fail to respond within required timeframes and seek representations when needed.
- Redirect correspondence outside the team’s remit to appropriate departments promptly.
- Make fair, evidence-based decisions on whether complaints require further action or should be recorded or removed from Testing and Regulation System (TARS).
- Participate in team meetings, contribute to staff engagement, support continuous improvement, and handle ad‑hoc tasks as required.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd