Service Owner
| Dyddiad hysbysebu: | 27 Chwefror 2026 |
|---|---|
| Cyflog: | £69,501 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Mawrth 2026 |
| Lleoliad: | Swansea |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 448970/1 |
Crynodeb
Do you inspire teams, build strategic partnerships and champion continuous improvement across complex, end-to-end public services?
If so, we’d love to hear from you!
A service owner is accountable for the quality, performance, benefits and outcomes of a service. They provide clear end-to-end direction, prioritisation, risk management and decision making for teams in line with department, policy and user outcomes.
A Service owner is an accountable leader that brings together a multidisciplinary team to ensure delivery of a quality service. They advocate for their service and teams and develop an open and trust-based culture.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Licensing Agency - Department for Transport Careers
Within DVLA a Service Owner is responsible for defining the strategy for DVLA services based on user needs and those of the business. The role holder is accountable for service quality and adopt a portfolio view, managing end-to-end services that include multiple products and channels. Gain buy-in and support for organisational changes, coordinate their delivery using resources across the whole organisation, and continuously improve service to customers and stakeholders. This role is undertaken in a people-focused environment that champions recognition, involvement, development and support for all and is performed in line with Civil Service values.
Your responsibilities will include, but aren’t limited to:
- Ensure a strategy is in place that delivers the intended vision, outcomes and benefits. Work with customers, stakeholders and colleagues who use DVLA services to develop and deliver a strategy which meets customer expectations across digital and non-digital service delivery.
- Collaborating with colleagues to develop the service strategy and design that is aligned to agency and government strategy.
- Create the culture and environment for the team to do their best work, ensuring that delivery teams are taking a user-centred, evidence-based approach, to building products and services that are accessible and inclusive.
- Prioritise areas of development, balancing user needs, business requirements and policy. Lead on DVLA's approach to gaining customer insight and set the strategy for understanding what users need from our services, taking into account the opportunities and constraints that need to be considered. Ensure this is delivered in a way that builds on DVLA's reputation for customer excellence and meets service managers' information needs.
- Act as an advocate for customer service, championing the needs of the end user to ensure customers receive the best possible service and colleagues are equipped with effective systems to support them.
- Build strategic partnerships to enable cross-government strategies for service delivery.
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd