Customer Service Supervisor
| Dyddiad hysbysebu: | 27 Chwefror 2026 |
|---|---|
| Cyflog: | £28,000.00 i £30,000.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Mawrth 2026 |
| Lleoliad: | Macclesfield, Cheshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | JCI Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JCI/CS/002 |
Crynodeb
Customer Service Supervisor
We are looking for a proactive and organised Customer Service Supervisor to lead our post‑sales support department. This is a hands-on “working lead” role where you will set the standard for excellent service through your own case handling while supporting and coaching the team.
Key Responsibilities:
·Dual-Action Support: Manage your own daily customer emails and calls while supervising, training, and coaching team members.
·Case Management: Create and manage cases in the CRM to track all enquiries, complaints, and resolutions.
·Order Processing: Handle orders for replacement parts accurately and efficiently (no sales involved).
·Supplier Liaison: Work with suppliers to arrange replacements, resolve issues, and process product claims.
·Monthly Reporting: Prepare and submit performance reports for both the department and suppliers.
·Continuous Improvement: Identify internal and external issues, propose solutions, and collaborate with other departments to enhance processes.
·Systems Management: Update and maintain Sage, Magento, and other internal systems.
Requirements:
·Experience: Several years’ experience in customer service. Ideal for someone stepping into a supervisory role or a current supervisor seeking a new challenge.
·Good Problem Solver: Able to investigate cases thoroughly, gathering facts, images, and videos to reach balanced resolutions.
·Technical Aptitude: Experience with technical product queries is beneficial, but full training will be provided.
·Strong Organisation: Able to manage your own caseload while supporting others.
·Excellent Communication: Clear and confident verbal and written communication skills.
Why Join Us?
Join a premium brand in the home improvement sector, supplying high‑quality internal and external glazing solutions to both retail and trade customers.
·Early finish every Friday
·No weekend work
We are looking for a proactive and organised Customer Service Supervisor to lead our post‑sales support department. This is a hands-on “working lead” role where you will set the standard for excellent service through your own case handling while supporting and coaching the team.
Key Responsibilities:
·Dual-Action Support: Manage your own daily customer emails and calls while supervising, training, and coaching team members.
·Case Management: Create and manage cases in the CRM to track all enquiries, complaints, and resolutions.
·Order Processing: Handle orders for replacement parts accurately and efficiently (no sales involved).
·Supplier Liaison: Work with suppliers to arrange replacements, resolve issues, and process product claims.
·Monthly Reporting: Prepare and submit performance reports for both the department and suppliers.
·Continuous Improvement: Identify internal and external issues, propose solutions, and collaborate with other departments to enhance processes.
·Systems Management: Update and maintain Sage, Magento, and other internal systems.
Requirements:
·Experience: Several years’ experience in customer service. Ideal for someone stepping into a supervisory role or a current supervisor seeking a new challenge.
·Good Problem Solver: Able to investigate cases thoroughly, gathering facts, images, and videos to reach balanced resolutions.
·Technical Aptitude: Experience with technical product queries is beneficial, but full training will be provided.
·Strong Organisation: Able to manage your own caseload while supporting others.
·Excellent Communication: Clear and confident verbal and written communication skills.
Why Join Us?
Join a premium brand in the home improvement sector, supplying high‑quality internal and external glazing solutions to both retail and trade customers.
·Early finish every Friday
·No weekend work