Director for Customers, Support and Improvement
| Dyddiad hysbysebu: | 27 Chwefror 2026 |
|---|---|
| Cyflog: | £96,488 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mawrth 2026 |
| Lleoliad: | Swansea, Wales |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Caredig |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We are looking for an inspiring senior leader who shares our passion for creating great places to live and work, and who can champion Caredig’s values of kindness, trust, innovation and accountability. You will bring a strong track record in leading customer-focused housing, care and support services, working collaboratively to deliver high-quality, cost-effective outcomes. A key part of this role is fostering a culture of continuous improvement creating the conditions for measurable change and proactively seeking business improvement support, particularly through effective systems, reliable data and strong change management practices. You will motivate and empower teams, build strong partnerships, communicate with clarity, and contribute to strategic decision-making at Executive and Board level. With experience in governance, risk management, business planning and developing high-performing, values-based teams, you will place customers at the heart of all you do and ensure our services remain sustainable, inclusive and future-focused.
Role: Director for Customers, Support and Improvement
Pay: £96,488 Annual Salary
Hours: 35 hours per week, Monday to Friday
Contract: Permanent
Location: Agile Working, a hybrid approach with a minimum 2 days in the office
You need to hold a full UK driving licence
We do not offer sponsorship.
Closing Date: Monday 16th March 2026 at 9am
Interview Dates:
Stage 1 – Informal discussion with the CEO – Thursday 19th March 2026
Stage 2 – Interview and Assessment Centre – Thursday 26th March 2026
About the role
As our Director for Customers, Support and Improvement, you will be a key member of our Executive Team—responsible for leading customer services, community support, business improvement and digital transformation. You’ll ensure our services are person‑centred, insight‑driven and delivered with kindness, innovation and accountability.
In this strategic leadership role, you will:
Lead high‑quality customer, housing, care and support services.
Strengthen our culture of continuous improvement using data, insight and modern systems.
Champion tenant voice and embed customer‑centred service design.
Drive the development of our Customer Service and Tenant Involvement strategies.
Ensure strong governance, risk management and business planning.
Motivate and empower high‑performing teams through values‑based leadership.
Build effective partnerships that support thriving communities.
This is a unique opportunity for a Director for Customers, Support and Improvement to shape our future and deliver meaningful, lasting change.
About You
You will be an experienced senior leader with a passion for delivering excellent customer services and community‑focused outcomes. You will bring:
A strong track record in leading customer, housing, care or support services.
Significant experience in improving systems, processes and digital capability.
Strategic vision, integrity and the ability to inspire teams.
Excellent communication skills and experience advising Boards.
A collaborative leadership style centred on inclusion, kindness and accountability.
If you are ready to make a real difference as our next Director for Customers, Support and Improvement, we’d love to hear from you.
Why Join Us?
At Caredig, we believe Happy, Healthy Staff create thriving communities. As our Director for Customers, Support and Improvement you will benefit from:
Agile Working, a hybrid approach with a minimum 2 days in the office
28 days annual leave excluding Bank Holidays, rising to 33 days with long service
Contributory Pension Scheme
Life cover x3
Long service awards
Free Healthcare cash plan, including:
Payment towards dental & optical costs
Free flu jab
Therapy treatment support
Day‑1 stress support
Consultant fee contributions
Full cost cover for MRI, CT & PET scans
24‑hour counselling line + up to 8 sessions
Excellent training & development
Enhanced Sickness & Maternity
At Caredig we also have dedicated a Health & Well‑being Group, Partnership Group for staff voice and Time to Change Champions. As well as Sports & social events and our Annual Staff Conference.
Join us as our next Director for Customers, Support and Improvement and help shape great places to live and work.
How to Apply
If you are interested in applying to be our Director for Customers, Support and Improvement, we would love to hear from you.
For an informal discussion and further information about this role, please contact Marcia Sinfield on marcia.sinfield@caredig.co.uk
Visit Careers - Caredig to download a recruitment pack and apply with an up-to-date CV and supporting statement.
About Us
We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.
We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.
Role: Director for Customers, Support and Improvement
Pay: £96,488 Annual Salary
Hours: 35 hours per week, Monday to Friday
Contract: Permanent
Location: Agile Working, a hybrid approach with a minimum 2 days in the office
You need to hold a full UK driving licence
We do not offer sponsorship.
Closing Date: Monday 16th March 2026 at 9am
Interview Dates:
Stage 1 – Informal discussion with the CEO – Thursday 19th March 2026
Stage 2 – Interview and Assessment Centre – Thursday 26th March 2026
About the role
As our Director for Customers, Support and Improvement, you will be a key member of our Executive Team—responsible for leading customer services, community support, business improvement and digital transformation. You’ll ensure our services are person‑centred, insight‑driven and delivered with kindness, innovation and accountability.
In this strategic leadership role, you will:
Lead high‑quality customer, housing, care and support services.
Strengthen our culture of continuous improvement using data, insight and modern systems.
Champion tenant voice and embed customer‑centred service design.
Drive the development of our Customer Service and Tenant Involvement strategies.
Ensure strong governance, risk management and business planning.
Motivate and empower high‑performing teams through values‑based leadership.
Build effective partnerships that support thriving communities.
This is a unique opportunity for a Director for Customers, Support and Improvement to shape our future and deliver meaningful, lasting change.
About You
You will be an experienced senior leader with a passion for delivering excellent customer services and community‑focused outcomes. You will bring:
A strong track record in leading customer, housing, care or support services.
Significant experience in improving systems, processes and digital capability.
Strategic vision, integrity and the ability to inspire teams.
Excellent communication skills and experience advising Boards.
A collaborative leadership style centred on inclusion, kindness and accountability.
If you are ready to make a real difference as our next Director for Customers, Support and Improvement, we’d love to hear from you.
Why Join Us?
At Caredig, we believe Happy, Healthy Staff create thriving communities. As our Director for Customers, Support and Improvement you will benefit from:
Agile Working, a hybrid approach with a minimum 2 days in the office
28 days annual leave excluding Bank Holidays, rising to 33 days with long service
Contributory Pension Scheme
Life cover x3
Long service awards
Free Healthcare cash plan, including:
Payment towards dental & optical costs
Free flu jab
Therapy treatment support
Day‑1 stress support
Consultant fee contributions
Full cost cover for MRI, CT & PET scans
24‑hour counselling line + up to 8 sessions
Excellent training & development
Enhanced Sickness & Maternity
At Caredig we also have dedicated a Health & Well‑being Group, Partnership Group for staff voice and Time to Change Champions. As well as Sports & social events and our Annual Staff Conference.
Join us as our next Director for Customers, Support and Improvement and help shape great places to live and work.
How to Apply
If you are interested in applying to be our Director for Customers, Support and Improvement, we would love to hear from you.
For an informal discussion and further information about this role, please contact Marcia Sinfield on marcia.sinfield@caredig.co.uk
Visit Careers - Caredig to download a recruitment pack and apply with an up-to-date CV and supporting statement.
About Us
We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.
We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.