Diagnostic Systems Support
| Dyddiad hysbysebu: | 26 Chwefror 2026 |
|---|---|
| Cyflog: | £31,049.00 i £37,796.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31049.00 - £37796.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Mawrth 2026 |
| Lleoliad: | University Hospitals of Northamptonshire, NN1 5BD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9264-26-0122 |
Crynodeb
As Diagnostic Systems Support, you will support to the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of application based projects such as new implementations and upgrades. You will have good problem solving, communication and organisational skills, along with experience of assisting a team within a digital healthcare environment. Have awareness of how computer systems support patient care will be essential as will experience of working in a system management role. You will carry out the following duties independently within your designated area of work, referring to your manager when necessary for support and guidance: Ensuring system downtime is minimised and associated risks are mitigated Ensuring business benefits are realised from new and existing systems Ensuring knowledge and information is shared and that the systems are continually reviewed to fully utilise it to the benefit of all parties. You will deliver a high quality service assisting the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues. You will negotiate with third party suppliers and systemusers as necessary for incident and problem management, priorities, acceptance testing. You will propose improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly reviewed. Using your specialist knowledge of these systems, workflows, diagnostic processes, and the legislative framework that surround their use, you will investigate and bring to a resolution a variety of service issues / faults. You will assist a robust support service, supporting systems in place to track all incidents in accordance with ITIL good practice. You will assist the Diagnostic Systems Team Leader to manage the teams project activity on a daily basis through work planning and prioritisation, escalating risks and issues where appropriate. You will contribute to business cases and support planning as appropriate. You will identify risks and issues throughout the Product life cycle and manage them within the Clinical Safety Management System. You will assist to the plan and deliver upgrades and new solutions, often working with a project team and the wider business as part UHN wide initiatives. You will work closely with the team to ensure testing strategy is appropriate, test plans are undertaken and impact assess testing plans. You will propose improvements and on-going refinement of business continuity and disaster recovery plans in relation to all systems supported by the team. You will propose improvements to the development and Implementation of relevant policies and procedures relating to the support and management of diagnostic and clinical systems. You will participate in a rota for your team to ensure that Diagnostic Systems Team have the 2ndline support available during the agreed core working hours, and participate in a 24/7 on-call service available to the Group