Spa Membership Manager
| Dyddiad hysbysebu: | 26 Chwefror 2026 |
|---|---|
| Cyflog: | £14.30 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Mawrth 2026 |
| Lleoliad: | EX33 1LQ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Brend Hotels |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 304572JCP |
Crynodeb
Spa Membership Manager
Location: North Devon
Salary: £14.30 per hour
Hotel: Saunton Sands Hotel
Deadline to apply: 23rd March 2026
Source Spa and Wellness at Saunton Sands Hotel is North Devon’s finest coastal spa that has established a new benchmark in soulful and physical wellbeing. Set atop the cliffs, our spa overlooks the awe-inspiring dunes of the World Heritage Biosphere, rolling waves of the Atlantic Ocean and miles of golden sands.
As part of the Brend Collection, you will receive a competitive rate of pay, opportunities for progression within the spa and throughout the hotel group, ongoing training, share of staff tips, staff discounts at any Brend Collection establishment and paid holidays. Flexible working is available with various shifts including early evenings and weekends. This is a great opportunity to work for a successful local company that is renowned for their approach and delivery of unparalleled service in North Devon, with spellbinding ocean views.
What will I be doing?
As Spa Membership Manager, you will play a pivotal role in driving membership growth, retention, engagement and revenue within Source Spa.
You will lead the development and promotion of the spa’s membership offering, ensuring members feel valued, engaged and consistently inspired by our facilities, classes and events.
Working closely with the Spa Manager, you will support the overall commercial and operational success of the spa while taking ownership of the membership programme strategy.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Membership Growth & Retention
Drive membership sales and achieve revenue targets
Develop creative promotions and referral initiatives
Plan and deliver an engaging annual calendar of member events
Maintain regular communication with members (updates, events, class launches)
Monitor KPIs including retention rates, usage trends and revenue performance
Member Experience
Create a welcoming and community-focused atmosphere
Maintain strong relationships with members through visible presence in the spa
Handle member enquiries, feedback and concerns professionally
Ensure class timetables are engaging, commercially viable and well-attended
Deliver selected classes (as agreed with the Spa Manager)
Operational & Commercial Support
Support daily spa operations including opening/closing procedures
Oversee Spa Attendants and Receptionists when required
Monitor retail performance and support sales training
Assist in budgeting, payroll control and cost management
Contribute to marketing initiatives in collaboration with the marketing team
Produce and review performance reports with senior management
Leadership & Development
Lead by example in professionalism, presentation and service standards
Support recruitment, rotas, attendance and holiday management
Develop training plans for team members
Ensure compliance with all health & safety regulations (including pool safety)
Maintain spa presentation, cleanliness and brand standards
What are we looking for?
While previous spa supervisory experience is preferred, we are primarily seeking someone commercially minded, personable and motivated to build a thriving membership community.
A minimum of 1 years exsperience in a busy spa is preferred, how ever not essisential
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong sales and relationship-building skills
Confident communicator with excellent interpersonal skills
Organised with good commercial awareness
Ability to work flexibly including weekends and Bank Holidays
Professional, well-presented and welcoming
Positive, proactive and solution-focused attitude
Ability to thrive in a fast-paced environment
What’s in it for me?
There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Collection establishment, discounted spa treatments and products as well as reduced accommodation rates. The Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company. We provide a free shuttle bus from Barnstaple via Braunton and back again throughout the day. Our car park is also free of charge for our staff on duty and meals are also provided on duty, saving you money. And needless to say, our location is second to none. Enjoy the sweeping views of Saunton Sands, the Atlantic Ocean and Braunton Burrows daily as you arrive and depart, from our double treatment room, Thermal Suite and rooftop relaxation area during your shift.
What is it like to work for The Brend Collection?
The Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
Location: North Devon
Salary: £14.30 per hour
Hotel: Saunton Sands Hotel
Deadline to apply: 23rd March 2026
Source Spa and Wellness at Saunton Sands Hotel is North Devon’s finest coastal spa that has established a new benchmark in soulful and physical wellbeing. Set atop the cliffs, our spa overlooks the awe-inspiring dunes of the World Heritage Biosphere, rolling waves of the Atlantic Ocean and miles of golden sands.
As part of the Brend Collection, you will receive a competitive rate of pay, opportunities for progression within the spa and throughout the hotel group, ongoing training, share of staff tips, staff discounts at any Brend Collection establishment and paid holidays. Flexible working is available with various shifts including early evenings and weekends. This is a great opportunity to work for a successful local company that is renowned for their approach and delivery of unparalleled service in North Devon, with spellbinding ocean views.
What will I be doing?
As Spa Membership Manager, you will play a pivotal role in driving membership growth, retention, engagement and revenue within Source Spa.
You will lead the development and promotion of the spa’s membership offering, ensuring members feel valued, engaged and consistently inspired by our facilities, classes and events.
Working closely with the Spa Manager, you will support the overall commercial and operational success of the spa while taking ownership of the membership programme strategy.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Membership Growth & Retention
Drive membership sales and achieve revenue targets
Develop creative promotions and referral initiatives
Plan and deliver an engaging annual calendar of member events
Maintain regular communication with members (updates, events, class launches)
Monitor KPIs including retention rates, usage trends and revenue performance
Member Experience
Create a welcoming and community-focused atmosphere
Maintain strong relationships with members through visible presence in the spa
Handle member enquiries, feedback and concerns professionally
Ensure class timetables are engaging, commercially viable and well-attended
Deliver selected classes (as agreed with the Spa Manager)
Operational & Commercial Support
Support daily spa operations including opening/closing procedures
Oversee Spa Attendants and Receptionists when required
Monitor retail performance and support sales training
Assist in budgeting, payroll control and cost management
Contribute to marketing initiatives in collaboration with the marketing team
Produce and review performance reports with senior management
Leadership & Development
Lead by example in professionalism, presentation and service standards
Support recruitment, rotas, attendance and holiday management
Develop training plans for team members
Ensure compliance with all health & safety regulations (including pool safety)
Maintain spa presentation, cleanliness and brand standards
What are we looking for?
While previous spa supervisory experience is preferred, we are primarily seeking someone commercially minded, personable and motivated to build a thriving membership community.
A minimum of 1 years exsperience in a busy spa is preferred, how ever not essisential
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong sales and relationship-building skills
Confident communicator with excellent interpersonal skills
Organised with good commercial awareness
Ability to work flexibly including weekends and Bank Holidays
Professional, well-presented and welcoming
Positive, proactive and solution-focused attitude
Ability to thrive in a fast-paced environment
What’s in it for me?
There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Collection establishment, discounted spa treatments and products as well as reduced accommodation rates. The Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company. We provide a free shuttle bus from Barnstaple via Braunton and back again throughout the day. Our car park is also free of charge for our staff on duty and meals are also provided on duty, saving you money. And needless to say, our location is second to none. Enjoy the sweeping views of Saunton Sands, the Atlantic Ocean and Braunton Burrows daily as you arrive and depart, from our double treatment room, Thermal Suite and rooftop relaxation area during your shift.
What is it like to work for The Brend Collection?
The Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!