Senior Guest Service Manager
| Dyddiad hysbysebu: | 26 Chwefror 2026 |
|---|---|
| Cyflog: | £33,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £33k plus gym membership and monthly service charge (tips) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Mawrth 2026 |
| Lleoliad: | B43 7BG |
| Cwmni: | Kew Green Hotels |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | f229a815e1aa418b9876 |
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Our team of Guest Service Managers work together to coordinate the seamless delivery of all guest facing operations.
As Senior Guest Service Manager you will support the Guest Service management team in developing their own skills while leading a multiskilled team of Guest Service Assistants.
You’re already an expert in Front Office, Food & Beverage and Conference & Events, so you’ll have the opportunity to play to your strengths, getting stuck into operations and being a visible presence for the team, but the additional responsibilities and development opportunities that come with this role is where you'll really find room to grow.
You will be a direct support to the Hotel Manager, who will help you develop your understanding and awareness of areas such as sales, finance, revenue, property, people management and health & safety, following a robust development plan to prepare you for your next step.
This role reports directly to the Hotel Manager.
About The Role
You'll inspire and empower our Guest Service team to live our company values, ensuring that service excellence remains our top priority.
Responsibilities include:
- Recruiting, coaching, and developing an outstanding Guest Services team
- Leading and motivating Guest Service Assistants to deliver an unforgettable guest experience across Food & Beverage, Front Office and Meetings & Events
- Handling guest feedback and turning any complaints into positive outcomes
- Driving sales opportunities while keeping an eye on costs and stock
- Working closely with other hotel departments to keep everything running smoothly
- Ensuring safety, security, and compliance standards are always met
- In addition to this, you will provide direct support to the Hotel Manager with the overall running of the hotel
Other businesses may call this role Operations Manager
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
About You
To be a great fit for this role, you must have experience in a senior front office, food & beverage or Conference & Events role, ideally in a hotel environment (such as Front Office Manager or F&B Manager).
You have a strong understanding of guest service metrics and KPIs such as guest satisfaction, loyalty recognition, beverage GP and problem handling, with a proven track record of delivering service excellence.
You are keen to develop your skillset across all areas of Guest Service and hotel management, and will enthusiastically embrace opportunities outside your usual comfort zone.
You are quick to build relationships, making genuine connections with your exceptional verbal and written communication skills.
And most importantly, you’re an exceptional leader. You are always happy to roll up your sleeves and lead from the front. You’re not afraid to have the tough conversations when you must, but you’re at your best when you’re supporting and developing your team, motivating and inspiring them to bring their best every shift.
Benefits
Our rewards package includes:
- Discounted hotel stays around the globe, with food and beverage discounts.
- Attractive discounts across many major retailers, restaurants, and events
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
- Personal and career development, including apprenticeships.
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
Next steps
A member of the recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Hotel Manager.
About Kew Green Hotels
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands.
Our mission is to operate hotels which make us proud, but what unites us all is our values:
- We Love To Pursue Outstanding
- We Respect Our People And Communities
- We Focus On Details
- We Are Pragmatic
If you share our values and you’re committed to doing work that you can be proud of, we would love to hear from you!
You can find out more about our mission and values, our history and more on our website at www.kewgreenhotels.com
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
This vacancy may close before the closing date if a suitable candidate is found. All published dates can therefore be flexible and will be dependent on suitable candidates coming forward and registering appropriate interest.