Customer Aftercare Advisor
| Dyddiad hysbysebu: | 26 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mawrth 2026 |
| Lleoliad: | Newcastle, Newcastle |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Story Homes |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CAAx2NE |
Crynodeb
Your Story
We are looking for a Customer Aftercare Advisor to join our team in the North East region, based in Newcastle.
This role will involve coordinating the daily workloads and priorities of the Customer Aftercare Technicians and support the wider Customer Aftercare Team in the day to day handling, reporting and resolution of customer aftercare queries.
We are looking for someone with experience of working in a customer service environment, high standard of telephone and written communication and, experience of interpreting and analysing data.
For more information about this role please view the full Job Description within the advert on our careers website .
Our Benefits
- Highly competitive salary
- Flexible working *subject to role
- Annual bonus scheme
- Competitive annual leave allowance
- Hybrid working * subject to role
- Life insurance
- Free parking
- Pension scheme
- Private healthcare
- Annual leave purchase scheme
- Local & notional retailer discounts
- Many other benefits e.g. Cycle2Work
For more information about our benefits package please visit: https://www.storyhomes.co.uk/careers/our-culture/your-salary-and-benefits/
Our Business
Story Homes is a 5* builder with a mission to design and build quality homes that people aspire to live in. We are proud to build beautiful homes that bring something different to the areas in which we operate.
Founded in 1987 by Fred Story, our family-owned business goes to great lengths to craft houses that are not only strong in build, but in character too. We are proud to challenge the conventions of mass produced newbuilds and stand apart from the crowd.
How to apply
If you are interested in this vacancy, please apply by emailing your CV and cover letter to HR@storyhomes.co.uk. We will attempt to respond to all applications we receive however, please note that in some instances this is not always possible therefore if you have not had a response to your application within 3 weeks of the closing date, you can presume that you have not been shortlisted for the next stage of recruitment.
We are looking for a Customer Aftercare Advisor to join our team in the North East region, based in Newcastle.
This role will involve coordinating the daily workloads and priorities of the Customer Aftercare Technicians and support the wider Customer Aftercare Team in the day to day handling, reporting and resolution of customer aftercare queries.
We are looking for someone with experience of working in a customer service environment, high standard of telephone and written communication and, experience of interpreting and analysing data.
For more information about this role please view the full Job Description within the advert on our careers website .
Our Benefits
- Highly competitive salary
- Flexible working *subject to role
- Annual bonus scheme
- Competitive annual leave allowance
- Hybrid working * subject to role
- Life insurance
- Free parking
- Pension scheme
- Private healthcare
- Annual leave purchase scheme
- Local & notional retailer discounts
- Many other benefits e.g. Cycle2Work
For more information about our benefits package please visit: https://www.storyhomes.co.uk/careers/our-culture/your-salary-and-benefits/
Our Business
Story Homes is a 5* builder with a mission to design and build quality homes that people aspire to live in. We are proud to build beautiful homes that bring something different to the areas in which we operate.
Founded in 1987 by Fred Story, our family-owned business goes to great lengths to craft houses that are not only strong in build, but in character too. We are proud to challenge the conventions of mass produced newbuilds and stand apart from the crowd.
How to apply
If you are interested in this vacancy, please apply by emailing your CV and cover letter to HR@storyhomes.co.uk. We will attempt to respond to all applications we receive however, please note that in some instances this is not always possible therefore if you have not had a response to your application within 3 weeks of the closing date, you can presume that you have not been shortlisted for the next stage of recruitment.