Nuclear Medicine Receptionist/Booking Clerk | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 26 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,651 - £31,312 Per Annum Inclusive of Outer London HCA |
| Hours: | Full time |
| Closing date: | 28 March 2026 |
| Location: | Harefield, UB9 6JH |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7810543/196-AC1250 |
Summary
HAREFIELD HOSPITAL
Nuclear Medicine Receptionist / Booking Clerk
BAND 3
12 months Fixed term
Royal Brompton & Harefield hospital is the largest heart and lung centre in the UK and among the largest in Europe. We are a specialist hospital which are known throughout the world for our expertise, standard of care and research success.
We are looking for a professional and experienced Receptionist/Booking Clerk for our Nuclear Medicine Department.
The successful candidate will primarily work in the Nuclear Medicine front office helping provide an efficient service in running our small and dynamic office where your professionalism, initiative and office skills will be highly welcomed. You will need to have a presentable appearance, be computer literate, and have a good eye for detail and excellent interpersonal skills.
No formal qualifications are required for this post, but a good educational standard is essential together with previous office experience. Training will be given but previous NHS/hospital experience will be desirable.
We reserve the right to expire vacancies prior to the advertised closing date if enough applications have been received.
To discuss the post or to arrange an informal visit, please contactRommel Manlapig, Superintendent Manager on 01895 828880 or e-mailrommel.manlapig@nhs.net
The receptionist/booking clerk will play a key role in the efficient day to day activities of the department. The post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner.
The post holder will answer general queries and explain information relating to the department.
Key Relationships:
The post holder will have regular contact with a wide range of clinical and managerial staff, administrative and clerical support staff at many levels and patients, relatives and external agencies.
Our Nuclear Medicine department consists of around 15 members of staff which offers a dynamic and collaborative environment. It involves a mix of medical professionals, technologists/radiographers, physicists and support staff, all dedicated to providing advanced diagnostic services. The team works closely to ensure accurate imaging, safe handling of radioactive materials, and compassionate patient care. Despite the technical complexities, the environment fosters continuous learning and teamwork, making it rewarding for those interested in both medicine and cutting-edge technology. The relatively small team size encourages close communication, efficient decision-making, and a strong sense of community among colleagues. Overall, it's a role that combines expertise with a commitment to improving patient outcomes, all within a specialized, fast evolving medical field.
Duties and Responsibilities
Patient/customer care (both direct and indirect)
Reception
• To act as first point of contact for patients, staff and members of the general public who seek information and support from the Nuclear Medicine Department.
• The post holder must be able to triage any enquires appropriately, as well as deal sympathetically and tactfully towards people who may be distressed or angry.
• Provide an agreed level of general information relating to tests and investigations. Use judgment to know when to pass the caller on to a member of the clinical team.
• Observe patients in the waiting area and to appropriately report any deterioration in a patient’s condition to a clinical member of staff.
• Record patient’s attendance and maintain computerised patient records.
• Inform clinical staff of patient arrivals and direct patients to the relevant waiting areas.
• Make appointments for Nuclear Medicine procedures by phone or in person and send out appointment letters and scan results.
• Process in-patient requests.
• Ensure that all requests for procedures are authorized by the appropriate medical or professional staff.
• Arrange for transporting patients by porters to wards and other departments.
• Enter appointments and register patients on EPIC, do Trust to Trust invoicing and inputting ICE imaging transfer requests.
• Provide patients with appropriate information relating to their hospital visit.
Communication
• Prepare information to be given to patients, i.e. appointment letters, scan leaflets and any other information, i.e. preparation for procedures.
• Referral or resolution of telephone enquiries.
• Act tactfully and sympathetically towards patients who may be anxious or concerned.
• Use and develop effective communication skills and communicate appropriately with wards, OPD, radiographers / technologists and porters regarding patient movement and timings.
• Keep patient’s relatives informed of situation.
• Keep patients informed of any delays that may occur within the department.
• Liaise with outside hospitals, secretaries, and medical staff regarding requests for examinations.
• Communicate with wards to arrange in-patient appointments and referring hospitals, ensuring checklists for each appointment is complete i.e. contact details, infection risk.
• To use tact and discretion when dealing with telephone enquiries from patients, GPs and others.
• To work effectively as a team member.
Information management
• Record patient attendance and maintain computerised patient records using EPIC.
• To enter patient and relevant scan information into the Trust Access Financial Database for issuing of invoices for external NHS referrals.
• To produce the documentation needed to issue invoices for private patients.
• To keep updated with IT training (i.e. Windows, Outlook) including and relevant secretarial training courses (i.e. Medical Secretarial Foundation Course, AMSPAR training)
• Enter data onto EPIC.
• Enter patients on waiting list and make appointments on EPIC.
Resource Management:
• To monitor and report stock levels of stationary, leaflets, and other consumables to the Admin Co-ordinator.
• To help the Admin Co-ordinator in collating data for Capacity and Demand.
• To help the Admin Coordinator, technical staff and doctors with any other office duties as needed.
Other Duties:
• To undertake any other duties commensurate with the grade as requested.
• To rotate in other departments to help office cover.
• To undertake some portering of patients and to take patients BP, height, and weight as needed in the department.
• To attend mandatory training and take part in in-house training and other such courses of instruction as may be arranged.
To abide by the Trust’s core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety policies.
This advert closes on Wednesday 4 Mar 2026