IKEA Crèche Assistant
| Dyddiad hysbysebu: | 25 Chwefror 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 27 Mawrth 2026 |
| Lleoliad: | NG16 2RP |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | My Ohana |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Job Description – IKEA Crèche Assistant
Role Purpose/Key Objectives:
As an IKEA Crèche Assistant, you will play a vital role in providing exceptional customer service and caring for children in our creche facility. You will work closely with the Creche Manager and other team members to ensure a safe, nurturing, and engaging environment for all children attending the crèche. This role requires excellent communication skills, a passion for working with children, and a strong commitment to delivering high-quality customer service.
To be familiar with and act according to, safeguarding guidelines as set down by the local safeguarding board or Social Services.
Deliver and uphold the company’s Vision and Mission on an on-going basis. To observe and report any Health and Safety issues to the relevant persons. Ensure the safety, security and well-being of all children attending the setting.
Work in collaboration with the Crèche Manager and Store team to drive visitation to the store and crèche
Responsibilities/Accountabilities
Customer Service
Greet parents and children warmly upon arrival and departure.
Provide excellent customer service by addressing any enquiries, concerns, or requests from parents in a prompt and professional manner.
Maintain a positive and welcoming atmosphere in the crèche and around the store at all times.
Plan and provide opportunities for instore activities, as well as meeting and greeting families to encourage and promote the crèche services.
Care
Supervise and interact with children in the crèche, ensuring their safety and well-being at all times.
Engage children in age-appropriate activities and play to stimulate their physical, social, emotional, and cognitive development.
Assist with toileting if required using provided PPE
Monitor children's behaviour and intervene when necessary, reinforcing positive behaviour.
Collaboration
Work collaboratively with the Crèche Manager, designated Key workers and other colleagues to plan and implement daily activities and support with in- store events when required.
Work collaboratively with the Crèche Manager, designated Key workers and other colleagues to ensure that the crèche operates daily offering an enjoyable and varied experience for those who attend to encourage future visitation.
Communicate effectively with colleagues to ensure smooth transitions and continuity of care for children, especially at shift / lunch handover times.
Participate in team meetings and training sessions to stay informed about company policies, procedures, and best practices. Attending a minimum of 3 team meetings per year
Be a reliable member of the team, working cooperatively and with flexibility.
Communicating with fellow colleagues, clients and parents in a professional manner.
Support the Manager in communicating all marketing material for events through notice boards, announcements, newsletters etc.
Potential to step up as a Key Worker when required.
To observe and reflect own practice and the practice of others, providing constructive feedback to ensure safety and security processes are robust and consistent at all times.
Maintain a high standard of personal appearance and professional conduct at all times, including when within the clients internal and external environments.
Health and Safety
Ensure the highest standards of safety and security within the setting, to prevent accidents and injuries.
Ensure that the airlock is manned and security processes are followed at all times when children are present
Undertake or assist with the airlock duties
Ensure cleanliness of room is of a high standard, toys and equipment are cleaned and a schedule is adhered to.
Follow proper hygiene practices, including handwashing and sanitizing, to minimise the spread of germs and illnesses.
Be compliant with emergency procedures with regards to company and client policy and procedures.
Be familiar with and aware of all risk assessments.
Support and complete when required the Opening and Closing Checklists for the creche.
Documentation
Keep accurate records of children's attendance, safeguarding concerns, accidents, or incidents as per company procedure as well as updating the creche diary to ensure other colleagues are kept well informed.
Complete required documentation, such as incident reports and daily logs, in a timely and thorough manner.
To ensure that ALL sensitive data is kept secure in a locked cabinet, and then shredded once successfully uploaded to the company’s online system.
NB
The post may require flexible working hours including working some weekends and assisting at other sites.
The manager and colleagues will need to co-ordinate their holidays on a first come, first served basis.
Colleagues must be able to deal with operational issues in the absence of the Manager and must decide which issues need escalating to Operations or Central Support.
You may be required to perform other duties than those listed in the job description to meet the operational needs of the business.
Duties and responsibilities may vary from time to time without changing the general duties or level of responsibility.
Essential Skills:
Previous experience of working with children aged 3 months to 5 years
Excellent Communication Skills
Knowledge and understanding of Equal Opportunities
Knowledge and understanding of safeguarding children
Desirable Skills:
Minimum level 5 (Grade C) GCSE
Minimum Level 3 appropriate qualification
Knowledge of Health and Safety Legislation
Knowledge and understanding of Children Act
Experience/knowledge of governing bodies inspections
Role Purpose/Key Objectives:
As an IKEA Crèche Assistant, you will play a vital role in providing exceptional customer service and caring for children in our creche facility. You will work closely with the Creche Manager and other team members to ensure a safe, nurturing, and engaging environment for all children attending the crèche. This role requires excellent communication skills, a passion for working with children, and a strong commitment to delivering high-quality customer service.
To be familiar with and act according to, safeguarding guidelines as set down by the local safeguarding board or Social Services.
Deliver and uphold the company’s Vision and Mission on an on-going basis. To observe and report any Health and Safety issues to the relevant persons. Ensure the safety, security and well-being of all children attending the setting.
Work in collaboration with the Crèche Manager and Store team to drive visitation to the store and crèche
Responsibilities/Accountabilities
Customer Service
Greet parents and children warmly upon arrival and departure.
Provide excellent customer service by addressing any enquiries, concerns, or requests from parents in a prompt and professional manner.
Maintain a positive and welcoming atmosphere in the crèche and around the store at all times.
Plan and provide opportunities for instore activities, as well as meeting and greeting families to encourage and promote the crèche services.
Care
Supervise and interact with children in the crèche, ensuring their safety and well-being at all times.
Engage children in age-appropriate activities and play to stimulate their physical, social, emotional, and cognitive development.
Assist with toileting if required using provided PPE
Monitor children's behaviour and intervene when necessary, reinforcing positive behaviour.
Collaboration
Work collaboratively with the Crèche Manager, designated Key workers and other colleagues to plan and implement daily activities and support with in- store events when required.
Work collaboratively with the Crèche Manager, designated Key workers and other colleagues to ensure that the crèche operates daily offering an enjoyable and varied experience for those who attend to encourage future visitation.
Communicate effectively with colleagues to ensure smooth transitions and continuity of care for children, especially at shift / lunch handover times.
Participate in team meetings and training sessions to stay informed about company policies, procedures, and best practices. Attending a minimum of 3 team meetings per year
Be a reliable member of the team, working cooperatively and with flexibility.
Communicating with fellow colleagues, clients and parents in a professional manner.
Support the Manager in communicating all marketing material for events through notice boards, announcements, newsletters etc.
Potential to step up as a Key Worker when required.
To observe and reflect own practice and the practice of others, providing constructive feedback to ensure safety and security processes are robust and consistent at all times.
Maintain a high standard of personal appearance and professional conduct at all times, including when within the clients internal and external environments.
Health and Safety
Ensure the highest standards of safety and security within the setting, to prevent accidents and injuries.
Ensure that the airlock is manned and security processes are followed at all times when children are present
Undertake or assist with the airlock duties
Ensure cleanliness of room is of a high standard, toys and equipment are cleaned and a schedule is adhered to.
Follow proper hygiene practices, including handwashing and sanitizing, to minimise the spread of germs and illnesses.
Be compliant with emergency procedures with regards to company and client policy and procedures.
Be familiar with and aware of all risk assessments.
Support and complete when required the Opening and Closing Checklists for the creche.
Documentation
Keep accurate records of children's attendance, safeguarding concerns, accidents, or incidents as per company procedure as well as updating the creche diary to ensure other colleagues are kept well informed.
Complete required documentation, such as incident reports and daily logs, in a timely and thorough manner.
To ensure that ALL sensitive data is kept secure in a locked cabinet, and then shredded once successfully uploaded to the company’s online system.
NB
The post may require flexible working hours including working some weekends and assisting at other sites.
The manager and colleagues will need to co-ordinate their holidays on a first come, first served basis.
Colleagues must be able to deal with operational issues in the absence of the Manager and must decide which issues need escalating to Operations or Central Support.
You may be required to perform other duties than those listed in the job description to meet the operational needs of the business.
Duties and responsibilities may vary from time to time without changing the general duties or level of responsibility.
Essential Skills:
Previous experience of working with children aged 3 months to 5 years
Excellent Communication Skills
Knowledge and understanding of Equal Opportunities
Knowledge and understanding of safeguarding children
Desirable Skills:
Minimum level 5 (Grade C) GCSE
Minimum Level 3 appropriate qualification
Knowledge of Health and Safety Legislation
Knowledge and understanding of Children Act
Experience/knowledge of governing bodies inspections