Transformation Officer
| Dyddiad hysbysebu: | 25 Chwefror 2026 |
|---|---|
| Cyflog: | £36,660 i £41,802 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mawrth 2026 |
| Lleoliad: | Sittingbourne, Kent |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Swale Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
About the Role:
Are you an experienced project officer with a passion for delivering meaningful change?
Swale Borough Council is recruiting for an exciting new role that will play a key part in delivering our organisation-wide transformation work.
As our Transformation Officer, you will lead and support a range of projects as part of our Transformation Programme. A significant part of the role will involve driving forward the delivery of our Customer Experience Strategy, ensuring we design services that are modern, accessible and customer-focused.
You will champion continuous improvement, digital innovation and organisational change—helping us improve customer satisfaction, deliver value for money, and support Swale Borough Council to effectively implement the change needed for Local Government Reorganisation.
This role is full time, working 34 hours per week, on a permanent contract. We offer a hybrid working arrangement, combining time in the office (1-2 days per week) with the flexibility to also work from home.
If you are proactive, collaborative and ready to help shape the future of our services, we’d love to hear from you!
About Swale Borough Council:
Swale Borough Council is a progressive and ambitious Local Authority, located less than an hour from Central London in an attractive and diverse part of Kent involving urban, rural, and coastal areas. We believe that staff are our most valuable asset and we’re committed to attracting and retaining the very best. In recent times we have adapted and evolved to meet the current world by introducing a highly flexible hybrid working policy, along with a 34-hour week, recognising that staff wellbeing and work life balance is high on our agenda.
Our Offer:
A range of benefits including:
• 34 hour full time working week with the offices closing at 1:30pm on Friday
• Highly flexible hybrid working opportunities
• 7am to 7pm flexi time to suit personal circumstances for most role
• Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.
• Additional 3 days leave given to enable a close down of the offices between Christmas and New year.
• Free parking
• Range of flexible working opportunities to accommodate people’s home/work life balance including compressed hours, 9-day fortnight, part time.
• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
• Employee Assistance Programme which provides confidential & independent information and access to counsellors
• Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.
• Life Assurance – three times your annual salary (for members of the LGPS)
• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.
• Annual flu vaccine
• Cycle to work scheme
• Staff benefits discounts on leisure, eating out, holidays and shopping
• Excellent learning and career opportunities for committed individuals
• A professional fee payment, if required for the role
About You:
You will be a qualified to a degree level, or equivalent experience in business, process management or related field.
You will have proven experience in delivering transformation or service improvement projects within a complex organisation; and in customer service design and stakeholder engagement.
Additionally, you will have excellent communication, influencing, organisational and relationship building skills.
Selection Process:
Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by an interview.
Swale Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.
If you would like to discuss this position, please contact Stephanie Curtis, Strategic Policy and Communities Manager on 01795 417336.
Job Description and Person Specification: https://docs.maidstone.gov.uk/__data/assets/pdf_file/0018/424422/Transformation-Officer-SBC-JDPS-Feb26.pdf
Interview Date: 31 March 2026
Are you an experienced project officer with a passion for delivering meaningful change?
Swale Borough Council is recruiting for an exciting new role that will play a key part in delivering our organisation-wide transformation work.
As our Transformation Officer, you will lead and support a range of projects as part of our Transformation Programme. A significant part of the role will involve driving forward the delivery of our Customer Experience Strategy, ensuring we design services that are modern, accessible and customer-focused.
You will champion continuous improvement, digital innovation and organisational change—helping us improve customer satisfaction, deliver value for money, and support Swale Borough Council to effectively implement the change needed for Local Government Reorganisation.
This role is full time, working 34 hours per week, on a permanent contract. We offer a hybrid working arrangement, combining time in the office (1-2 days per week) with the flexibility to also work from home.
If you are proactive, collaborative and ready to help shape the future of our services, we’d love to hear from you!
About Swale Borough Council:
Swale Borough Council is a progressive and ambitious Local Authority, located less than an hour from Central London in an attractive and diverse part of Kent involving urban, rural, and coastal areas. We believe that staff are our most valuable asset and we’re committed to attracting and retaining the very best. In recent times we have adapted and evolved to meet the current world by introducing a highly flexible hybrid working policy, along with a 34-hour week, recognising that staff wellbeing and work life balance is high on our agenda.
Our Offer:
A range of benefits including:
• 34 hour full time working week with the offices closing at 1:30pm on Friday
• Highly flexible hybrid working opportunities
• 7am to 7pm flexi time to suit personal circumstances for most role
• Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.
• Additional 3 days leave given to enable a close down of the offices between Christmas and New year.
• Free parking
• Range of flexible working opportunities to accommodate people’s home/work life balance including compressed hours, 9-day fortnight, part time.
• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
• Employee Assistance Programme which provides confidential & independent information and access to counsellors
• Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.
• Life Assurance – three times your annual salary (for members of the LGPS)
• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.
• Annual flu vaccine
• Cycle to work scheme
• Staff benefits discounts on leisure, eating out, holidays and shopping
• Excellent learning and career opportunities for committed individuals
• A professional fee payment, if required for the role
About You:
You will be a qualified to a degree level, or equivalent experience in business, process management or related field.
You will have proven experience in delivering transformation or service improvement projects within a complex organisation; and in customer service design and stakeholder engagement.
Additionally, you will have excellent communication, influencing, organisational and relationship building skills.
Selection Process:
Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by an interview.
Swale Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.
If you would like to discuss this position, please contact Stephanie Curtis, Strategic Policy and Communities Manager on 01795 417336.
Job Description and Person Specification: https://docs.maidstone.gov.uk/__data/assets/pdf_file/0018/424422/Transformation-Officer-SBC-JDPS-Feb26.pdf
Interview Date: 31 March 2026
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