Travel Agent Manager
| Dyddiad hysbysebu: | 25 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mawrth 2026 |
| Lleoliad: | NE30 3ER |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | JLM Travel |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Cullercoats Manager |
Crynodeb
The Travel Agency Manager will be responsible for overseeing the daily operations of our brand new branch in Cullercoats, managing a small team of travel consultants, and ensuring high standards of service are consistently delivered. The successful candidate will lead by example, driving sales, developing client relationships, and identifying new business opportunities.
Key Responsibilities
Manage the day-to-day running of the Cullercoats branch
Lead, motivate, and develop a team of travel consultants
Drive sales performance and achieve revenue targets
Provide expert advice on destinations, products, and travel services
Build strong relationships with customers, encouraging repeat business and referrals
Develop partnerships with tour operators and suppliers
Handle complex itineraries, enquiries, and customer issues professionally
Monitor financial performance, including budgets and KPIs
Ensure compliance with UK travel regulations, including ATOL and ABTA requirements
Maintain a strong presence in the local community to promote the JLM Travel brand
Requirements
Proven experience within a travel agency environment
Previous supervisory or management experience preferred
Strong sales background with a focus on customer service
Knowledge of travel booking systems
Good understanding of UK travel regulations and industry standards
Excellent communication and organisational skills
Ability to lead a team and work towards targets
Passion for travel and delivering exceptional customer experiences
Desirable
Experience in tailor-made, luxury, or cruise travel
Established supplier relationships
Experience in marketing or local business development
Knowledge of the North East travel market
What We Offer
Competitive salary with performance-based bonus
Travel discounts and industry incentives
Opportunities for familiarisation trips
Ongoing training and development
A supportive and friendly working environment
Opportunity to play a key role in a growing independent business
How to Apply
To apply, please send your CV and a covering letter outlining your experience and why you would be a good fit for JLM Travel.
Key Responsibilities
Manage the day-to-day running of the Cullercoats branch
Lead, motivate, and develop a team of travel consultants
Drive sales performance and achieve revenue targets
Provide expert advice on destinations, products, and travel services
Build strong relationships with customers, encouraging repeat business and referrals
Develop partnerships with tour operators and suppliers
Handle complex itineraries, enquiries, and customer issues professionally
Monitor financial performance, including budgets and KPIs
Ensure compliance with UK travel regulations, including ATOL and ABTA requirements
Maintain a strong presence in the local community to promote the JLM Travel brand
Requirements
Proven experience within a travel agency environment
Previous supervisory or management experience preferred
Strong sales background with a focus on customer service
Knowledge of travel booking systems
Good understanding of UK travel regulations and industry standards
Excellent communication and organisational skills
Ability to lead a team and work towards targets
Passion for travel and delivering exceptional customer experiences
Desirable
Experience in tailor-made, luxury, or cruise travel
Established supplier relationships
Experience in marketing or local business development
Knowledge of the North East travel market
What We Offer
Competitive salary with performance-based bonus
Travel discounts and industry incentives
Opportunities for familiarisation trips
Ongoing training and development
A supportive and friendly working environment
Opportunity to play a key role in a growing independent business
How to Apply
To apply, please send your CV and a covering letter outlining your experience and why you would be a good fit for JLM Travel.