Service Entrance Security Officer
| Dyddiad hysbysebu: | 25 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Mawrth 2026 |
| Lleoliad: | SE1 9SG |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 91276 |
Crynodeb
Job objectives and responsibilities
-Manage the Service Entrance daily operation
-Deliver excellent customer service
-Maintain operational standards
-Manage Service entrance systems and equipment
-Operational compliance
-Health and Safety
-Service entrance KPI's and Service level agreements (SLA's)
-Innovations
Main duties
-Deliver a consistent high level of customer service
-Manage all systems and equipment, maintain full functionality. Effectively report, address and resolve any faults,
issues, repairs
-Access control
-Processing permits
-Key Management
-Operate and manage all aspects of Gallagher Access Control and access cards processing
-Full knowledge and application of client systems
Main Duties
-Full knowledge and application of compliance documentation - Assignment Instructions, Standard operating
procedures, risk assessments, manuals, policies & procedures.
-Effectively respond to and manage incidents, alarms, emergencies & accidents
-Periodically review, assess and evolve existing procedures, documentation and processes
-Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents)
-Maintain a clean, clear and tidy area at all times
-Effectively respond to and manage incidents, alarms, emergencies
-Understand and adhere to Mitie and REM/Shard Quarter policies and procedures
-Clearly and accurately record data, produce reports and spreadsheets
-Ensure KPI's and SLA's for the Service Entrance are always met or exceeded
-Effectively manage & understand Gallagher Access Control System and MVC systems.
-Pro-actively propose innovations and initiatives to improve service delivery
-Ensure all health and safety policies and procedures are adhered
-Display a high standard of personal appearance and uniform including PPE
-Conduct screening and searches utilising X-ray machines and metal detector arch
-Queue management
-Respond proactively to any reasonable management request
-Uphold great working relationships with Shard Quarter, service providers, contractors, occupiers and
stakeholders
-Clear communication between service entrance officers, security management, reception team, client and other
stake holders, Shard Quarter service providers
Person Specification
-SIA licence
-Experience of dealing with emergency procedures and high risk situations
-Problem-solving and analytical skills
-Excellent knowledge of systems
-Excellent customer service skills
-Excellent influencing and interpersonal skills
-Excellent written and oral communication skills, adjusting language depending on audience
-The ability to work well under pressure
-Highly responsive and proactive, able to own tasks from start to finish
-Take responsibility for own actions
-Comply with any new operational changes for the betterment of service entrance
Job Overview
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
-To undertake additional training to ensure continuous self-development.
Main Duties
Operations
-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
-Comply with legal obligations and safety requirements of the role.
-Follow instructions and procedures appropriately without unnecessarily challenging authority.
-Work in a systematic, methodology and orderly way.
Training
-Fully and satisfactorily complete all required competency training.
-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
-To call emergency services and Communication Centre to report all incidents.
What we are looking for
-Previous Security Experience
-SIA License
-SC Clearance desirable
-Manage the Service Entrance daily operation
-Deliver excellent customer service
-Maintain operational standards
-Manage Service entrance systems and equipment
-Operational compliance
-Health and Safety
-Service entrance KPI's and Service level agreements (SLA's)
-Innovations
Main duties
-Deliver a consistent high level of customer service
-Manage all systems and equipment, maintain full functionality. Effectively report, address and resolve any faults,
issues, repairs
-Access control
-Processing permits
-Key Management
-Operate and manage all aspects of Gallagher Access Control and access cards processing
-Full knowledge and application of client systems
Main Duties
-Full knowledge and application of compliance documentation - Assignment Instructions, Standard operating
procedures, risk assessments, manuals, policies & procedures.
-Effectively respond to and manage incidents, alarms, emergencies & accidents
-Periodically review, assess and evolve existing procedures, documentation and processes
-Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents)
-Maintain a clean, clear and tidy area at all times
-Effectively respond to and manage incidents, alarms, emergencies
-Understand and adhere to Mitie and REM/Shard Quarter policies and procedures
-Clearly and accurately record data, produce reports and spreadsheets
-Ensure KPI's and SLA's for the Service Entrance are always met or exceeded
-Effectively manage & understand Gallagher Access Control System and MVC systems.
-Pro-actively propose innovations and initiatives to improve service delivery
-Ensure all health and safety policies and procedures are adhered
-Display a high standard of personal appearance and uniform including PPE
-Conduct screening and searches utilising X-ray machines and metal detector arch
-Queue management
-Respond proactively to any reasonable management request
-Uphold great working relationships with Shard Quarter, service providers, contractors, occupiers and
stakeholders
-Clear communication between service entrance officers, security management, reception team, client and other
stake holders, Shard Quarter service providers
Person Specification
-SIA licence
-Experience of dealing with emergency procedures and high risk situations
-Problem-solving and analytical skills
-Excellent knowledge of systems
-Excellent customer service skills
-Excellent influencing and interpersonal skills
-Excellent written and oral communication skills, adjusting language depending on audience
-The ability to work well under pressure
-Highly responsive and proactive, able to own tasks from start to finish
-Take responsibility for own actions
-Comply with any new operational changes for the betterment of service entrance
Job Overview
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
-To undertake additional training to ensure continuous self-development.
Main Duties
Operations
-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
-Comply with legal obligations and safety requirements of the role.
-Follow instructions and procedures appropriately without unnecessarily challenging authority.
-Work in a systematic, methodology and orderly way.
Training
-Fully and satisfactorily complete all required competency training.
-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
-To call emergency services and Communication Centre to report all incidents.
What we are looking for
-Previous Security Experience
-SIA License
-SC Clearance desirable