Reservations / Receptionist / Appointment Clerk | London North West University Healthcare NHS Trust

Dyddiad hysbysebu:	25 Chwefror 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£29,651 - £31,312 Per Annum Including High Cost Area Supplement
Oriau:	Llawn Amser
Dyddiad cau:	27 Mawrth 2026
Lleoliad:	London, NW10 7NS
Cwmni:	London North West Healthcare NHS Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7831241/337-NP-9396LD

Crynodeb

Reservations/Receptionist/Appointment Clerk.

You will be the face of Private Patients for Trustplus Private Healthcare the Private provision of the Trust. This is a key patient focused facing position, where you will be responsible for greeting patients, communication with patients through written and verbal means. A varied position, responsible for greeting patients, scheduling procedures and liaising with the many Departments of the Trust to ensure the smooth running of the service. This is a cross site ( Central Middlesex Hospital. Northwick Park Hospital and Ealing Hospital) and include weekend working on occasions.

· This post requires flexibility regarding start and finish times.

· Shifts are weekly and rotation includes at least one weekend shift and at least one late finish.

· Please do not apply for this post if you are unable to work the weekend shift.

· There are no night shifts.

· Except for the late shift all other shifts generally commence between 8:30am and 10:00am with a 30-minute break, and finish at 16:30 and 18:00

· Please do not apply for this post if you require fixed start or finish times.



· Work as part of the Trust Plus Department and multi-disciplinary team, providing an efficient administrative service and excellent customer care.

· Record all appointments from start to finish including attendances (cashing-up) on the Patient Access System

· Book follow-up appointments, discharge back to the GP and/or add to waiting lists, book theatres and liaise with them for surgery.

· They will require to act as a meet and greet and ensure that the patients are comfortable and have everything that they need.

· To provide comprehensive administration services to support all functions of the booking process in delivering an effective and timely referral management and appointment booking service for referrers and to support patients and patient carers through the patient pathway for a range of clinical services.

· The post holder will be required to undertake a range of tasks, including effective appointment booking, accurate data input on the relevant clinical system, processing of referrals, uploading and processing of clinical information, the use of electronic call handling systems and procedures and involvement in service improvement projects on an ad hoc basis. The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.

· The Post holder will provide a full reservations service for private inpatient/day case activated working within a team concept and providing cover which spans between 8.00 – 18.00 Monday to Sunday and to participate with their colleagues to provide Saturday/Sunday cover on the reception desk when required. Offering a flexible approach to working hours to provide full reception cover with colleagues.

· File documents according to Information Governance policy

· Communicate with patients, visitors and staff in a professional and courteous manner

· Communicate effectively using all available forms of communication

· Maintain an uncluttered, tidy and hygienic and sanitary work area including cleaning and wiping of surfaces

· Support the Service Manager and Supervisors in developing a patient focused service.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.


This advert closes on Wednesday 11 Mar 2026