Service and Small Works Manager
| Posting date: | 24 February 2026 |
|---|---|
| Salary: | £34,000 to £38,000 per year |
| Hours: | Full time |
| Closing date: | 26 March 2026 |
| Location: | Alton, GU34 3HD |
| Remote working: | On-site only |
| Company: | Get Staffed Online Recruitment Limited |
| Job type: | Permanent |
| Job reference: | ENH-5870-10 |
Summary
Service and Small Works Manager
Salary Range: £34 - £38k per annum
Location: Alton, Hampshire
Purpose of the Job
The Service and Small Works Manager is responsible for the safe, compliant, and e cient delivery of all service and small works projects up to a value of approximately £100,000.
The role ensures works are delivered safely, e ciently, on time, and to a high technical and customer service standard. The post holder will also provide day-to-day leadership to scheduling sta and plays a key role in maintaining operational performance and customer satisfaction.
The Service and Small Works Manager is accountable for a number of key tasks and responsibilities, not limited to, but including:
Operational Delivery:
- Manage and oversee all service and small works projects up to £100,000 in value across fire suppression and detection systems.
- Take full responsibility for the day-to-day delivery of works, ensuring programmes are completed within contractual, technical and regulatory requirements.
- Coordinate labour, materials, and scheduling to ensure efficient and effective service delivery.
- Monitor progress, identify risks, and resolve issues that may affect cost, programme, safety, or quality.
Financial and Commercial Management:
- Take full responsibility for cost control and financial performance of assigned works.
- Monitor costs, variations, and expenditure to ensure works are delivered with agreed financial parameters and take corrective action where required.
- Identify opportunities for cost efficiencies while maintaining quality and compliance.
Technical and Compliance:
- Provide technical oversight and assurance for all service and small works tasks.
- Ensure all works comply with relevant legislation, fires safety standards, and industry best practice.
- Act as a technical escalation point for issues and customer queries.
Customer Service and Stakeholder Management:
- Demonstrate a strong commitment to delivering exceptional customer service.
- Build and maintain strong working relationships with customers, suppliers, and internal teams.
- Manage customer expectations and ensure clear, professional communication at all times.
Line Management:
- Act as Line Manager for scheduling staff, providing support, guidance, and performance management whilst supporting a culture of high standards at all times.
- Support training, competency development, and up skilling of the scheduling team.
- Lead on team member performance management, including goal setting, regular reviews, and ongoing feedback.
- Carry out technical reviews of work quality and adherence to procedures.
- Ensure scheduling activities align with operational priorities and customer requirements.
- Promote a culture of accountability, organisation, and continuous improvement.
Qualifications and Requirements:
- Knowledge of relevant British Standards and COPs.
- Knowledge of BAFE SP203-1 and SP203-3.
- Knowledge of LPS 1014 and 1204.
- Leadership / Management qualification (e.g. ILM Level 5/7) (desirable).
- Chartered Engineer status (CEng) or working towards (desirable).
- IOSH Managing Safely or SMSTS.
- CSCS card or equivalent.
- High level of technical competence across fire suppression and detection systems.
- Proven track record within the fire industry, specifically involving suppression and detection systems.
- Employees must hold a valid driving licence that is legally recognised for use in the UK and be able to maintain this for the duration of their employment.
- Flexibility to travel and work away from home as required.
Experience:
- 5-7 years' experience managing service and/or small works projects.
- Demonstrable experience of cost control and financial management.
- Previous experience of line-managing or supervising a small team is preferred.
- Strong organisational and planning skills with the ability to manage multiple workstreams.
- Self-sufficient, proactive, and comfortable working with minimal supervision.
- Strong leadership, communication, and decision-making skills.
- Customer-focused with a genuine passion for service excellence.
- Calm, professional, and solution-focused
Benefits:
- £34 - £38k competitive salary
- Additional holiday for your birthday
- Annual company events
- Health package
Apply Now!