Service Delivery Engineer
| Dyddiad hysbysebu: | 24 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mawrth 2026 |
| Lleoliad: | Howden, DN14 7AE |
| Cwmni: | PA Media Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1648 |
Crynodeb
Job Advert
PA Media Group is a diverse portfolio of specialist media companies spanning news, data, technology and communications. Our
flagship brand, PA Media, is the national news agency for the UK and Ireland.
Under our new CTO, we have launched an ambitious technology strategy focused on modernisation, automation and smarter, insight-led
operations. We are investing in resilient platforms, improved monitoring, AI-assisted workflows and stronger engineering practices
to ensure our systems are reliable, scalable and ready for the future.
It’s an exciting time to join.
About the Role
We’re hiring a Service Delivery Engineer to join our technology function at a pivotal moment in our transformation.
This role sits at the intersection of support and engineering.
You’ll be the first line of defence for our technology platforms, owning the customer experience when things go wrong, while also
contributing to automation, documentation and operational improvements that make issues less likely to happen again.
This isn’t about closing tickets. It’s about solving problems properly, improving reliability and helping us build a smarter
operational model aligned to our new technology strategy.
You’ll work closely with engineering, product and delivery teams, helping to ensure our platforms remain stable, secure and
continuously improving.
What You’ll Be Doing
In this role, you will be trusted to:
* Investigate and respond to system alerts across cloud and on-premise environments (AWS, monitoring tools such as Dynatrace and
ScienceLogic)
* Triage and manage incidents in line with SLA expectations, maintaining clear communication throughout
* Participate in a 24/7 on-call rotation, contributing to fast, calm and methodical incident response
* Lead or support incident calls, coordinating with the right technical teams to drive resolution
* Use automation, scripting (Python, Bash) and low-code tooling to improve operational efficiency
* Contribute to CI/CD processes and support release and deployment activities
* Maintain and improve monitoring coverage, logging standards and operational documentation
* Create and update runbooks and knowledge base articles to reduce repeat incidents
* Use AI-powered tools effectively to enhance support workflows and engineering productivity
* Share operational insight across teams, helping to surface risks and improve system reliability
About You
We’re more interested in how you think and approach problems than a perfect checklist.
You’re likely to bring:
* Strong Linux systems administration experience
* Experience working with cloud platforms (ideally AWS)
* A structured, calm troubleshooting approach under pressure
* Knowledge of monitoring, logging and incident management practices
* Scripting capability (e.g. Python or Bash)
* An understanding of networking fundamentals
* Clear communication skills, with the ability to explain technical issues to non-technical stakeholders
* Curiosity about automation and AI tools, and how they can improve operational effectiveness
What We Offer
Alongside a competitive salary, we offer a benefits package designed around you:
Time to Recharge
* 25 days’ holiday plus 8 public holidays
* Holiday purchase scheme
* A dedicated Wellbeing Day each year
* 8 hours of paid volunteering time annually
Health & Wellbeing Support
* 24/7 confidential Employee Assistance Programme
* Health Care Cash Plan
* 24/7 GP access
* Annual eyecare vouchers
* Life assurance (up to 4x salary)
Financial & Lifestyle Benefits
* Company pension scheme
* Cycle to Work scheme
* Enhanced family leave policies
Recognition & Development
* Learning & Development programmes
* Training Sponsorship Award
PA Media Group is a diverse portfolio of specialist media companies spanning news, data, technology and communications. Our
flagship brand, PA Media, is the national news agency for the UK and Ireland.
Under our new CTO, we have launched an ambitious technology strategy focused on modernisation, automation and smarter, insight-led
operations. We are investing in resilient platforms, improved monitoring, AI-assisted workflows and stronger engineering practices
to ensure our systems are reliable, scalable and ready for the future.
It’s an exciting time to join.
About the Role
We’re hiring a Service Delivery Engineer to join our technology function at a pivotal moment in our transformation.
This role sits at the intersection of support and engineering.
You’ll be the first line of defence for our technology platforms, owning the customer experience when things go wrong, while also
contributing to automation, documentation and operational improvements that make issues less likely to happen again.
This isn’t about closing tickets. It’s about solving problems properly, improving reliability and helping us build a smarter
operational model aligned to our new technology strategy.
You’ll work closely with engineering, product and delivery teams, helping to ensure our platforms remain stable, secure and
continuously improving.
What You’ll Be Doing
In this role, you will be trusted to:
* Investigate and respond to system alerts across cloud and on-premise environments (AWS, monitoring tools such as Dynatrace and
ScienceLogic)
* Triage and manage incidents in line with SLA expectations, maintaining clear communication throughout
* Participate in a 24/7 on-call rotation, contributing to fast, calm and methodical incident response
* Lead or support incident calls, coordinating with the right technical teams to drive resolution
* Use automation, scripting (Python, Bash) and low-code tooling to improve operational efficiency
* Contribute to CI/CD processes and support release and deployment activities
* Maintain and improve monitoring coverage, logging standards and operational documentation
* Create and update runbooks and knowledge base articles to reduce repeat incidents
* Use AI-powered tools effectively to enhance support workflows and engineering productivity
* Share operational insight across teams, helping to surface risks and improve system reliability
About You
We’re more interested in how you think and approach problems than a perfect checklist.
You’re likely to bring:
* Strong Linux systems administration experience
* Experience working with cloud platforms (ideally AWS)
* A structured, calm troubleshooting approach under pressure
* Knowledge of monitoring, logging and incident management practices
* Scripting capability (e.g. Python or Bash)
* An understanding of networking fundamentals
* Clear communication skills, with the ability to explain technical issues to non-technical stakeholders
* Curiosity about automation and AI tools, and how they can improve operational effectiveness
What We Offer
Alongside a competitive salary, we offer a benefits package designed around you:
Time to Recharge
* 25 days’ holiday plus 8 public holidays
* Holiday purchase scheme
* A dedicated Wellbeing Day each year
* 8 hours of paid volunteering time annually
Health & Wellbeing Support
* 24/7 confidential Employee Assistance Programme
* Health Care Cash Plan
* 24/7 GP access
* Annual eyecare vouchers
* Life assurance (up to 4x salary)
Financial & Lifestyle Benefits
* Company pension scheme
* Cycle to Work scheme
* Enhanced family leave policies
Recognition & Development
* Learning & Development programmes
* Training Sponsorship Award