Sales Office Coordinator
| Posting date: | 23 February 2026 |
|---|---|
| Salary: | £26,707 per year |
| Additional salary information: | £26707 plus benefits |
| Hours: | Full time |
| Closing date: | 25 March 2026 |
| Location: | B91 1AT |
| Company: | Kew Green Hotels |
| Job type: | Permanent |
| Job reference: | bcf3f8c7bfca4459a916 |
Summary
We’re looking for an organised, relationship-driven Sales Office Coordinator to help drive event revenue and deliver exceptional guest experiences across our hotel.
Working closely with the Conference & Banqueting Manager, you’ll play a key role in converting enquiries into confirmed bookings and ensuring every event is delivered seamlessly from first contact to final detail.
If you thrive on building trust, managing multiple priorities and creating memorable experiences that leave a lasting impression, this could be the perfect next step in your career.
About the RoleAs our Sales Office Coordinator, you’ll be at the heart of driving revenue and delivering outstanding service. You’ll promote the hotel’s facilities, respond to enquiries and convert them into confirmed bookings.
You’ll be trusted to take ownership of your processes, manage the detail and support the delivery of exceptional events that positively impact guest satisfaction and hotel performance.
Key responsibilities include:
- Promoting the hotel’s meeting, events and wedding facilities and converting enquiries into bookings.
- Managing the sales process with precision, ensuring every booking is handled seamlessly and professionally.
- Building strong, lasting relationships with guests, clients and VIPs.
- Ensuring every guest experiences a safe, clean and welcoming environment that exceeds expectations.
- Supporting the delivery of events that positively impact the hotel’s budget and KPI achievement.
- Working collaboratively across departments to ensure smooth handovers and flawless event delivery.
This is a fantastic opportunity for someone who loves nurturing relationships, thrives on detail and enjoys seeing the direct impact of their work on both guest satisfaction and commercial results.
About YouYou might come from hospitality, retail, events or another customer-focused environment - what matters most is your passion for service and your drive to deliver results.
We’re looking for someone who brings:
- Exceptional customer service skills and the confidence to anticipate and exceed guest needs.
- A natural ability to build rapport and communicate effectively with a wide range of people.
- A love of detail and process.
- Confidence using technology and systems to create a seamless guest journey.
- The ability to remain calm, focused and results-driven under pressure and tight deadlines.
- A self-motivated, proactive mindset with a positive, fun and hard-working approach.
Benefits
Our rewards package includes:
• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
• Personal and career development
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
Next Steps
A member of our recruitment team will be in touch to arrange a 15-minute phone conversation with shortlisted candidates. This will be an opportunity to learn more about the role and for us to understand your experience in more detail. If successful at this stage, you will be invited to meet with the Hiring Manager.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.